MCT Context of the organization T 16

1. To understand the needs and expectations of interested parties means to:

• Meet the products requirements
• Meet service requirements
• Review product and service requirements

2. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met

3. Internal issues that may affect the company's performance, among others, are:

• Technology environment
• Economic environment
• Products and services
• Corporate culture

4. Examples of interested parties:

• Law and regulations
• Customers
• Stockholders
• Neighbors

5. The scope of the QMS takes into account:

• The quality policy
• The issues that may affect the performance of the company
• The requirements of interested parties
• The products and services
• The obligation to maintain documented information