2 Standards, definitions and books T 16

 

2.1 Standards

Quality standards and references

Jokes on automobiles

2.1

explicationsThe ISO 9000 family of standards contains three core booklets (and one guideline):

The ISO 9000 standards are compatible with the other management systemset of processes allowing objectives to be achieved (see also ISO 9000, 3.5.3) standards (common vocabulary, process approachmanagement by the processes to better satisfy customers, improve the effectiveness of all processes and increase global efficiency (see also ISO 9001, 03), customer satisfactiontop priority objective of every management system (see also ISO 9000, 3.9.2), continual improvementprocess allowing the improvement of the global performance of the organization (see also ISO 9000, 3.3.2)). An added standard is:

ISO 19011: "Guidelines for auditing management systems " (2018).

ISO 14001 (2015 – third edition) is the standard related to the environment: "Environmental management systems - requirements with guidance for use"

The new version of ISO/TS 16949 was published in October 2016 and has the title: IATF 16949 "Quality management system requirements for automotive production and relevant service parts  organizations".

IATF is the acronym of the International Automotive Task Force.

Automotive standards were introduced in the 1990s (AVSQ = FIAT, VDA = BMW + VW + Daimler, Valéo ...):

The role of the International Automotive Task Force (IATF) has been critical to replacing existing benchmarks in different countries with a single technical specification, which has become a standard since October 2016 and marks a divorce with ISOInternational Organization for Standardization  .

This allows a unique certification recognized worldwide for any company related to automotive production. The requirements of the IATF 16949 and the specific requirements of customers are the basis of any quality management systemset of processes allowing the achievement of the quality objectives (see also ISO 9000, 3.5.4) for automotive manufacturers.

The IATF 16949 standard, which appeared in October 2016, fully incorporates the high-level structure (the 10 articles of ISO 9001: 2015) without citing the text of ISO 9001 and adds specific requirementsexplicit or implicit need or expectation (see also ISO 9000, 3.6.4) for the automotive industry (105 paragraphs and a normative annex). Some of these requirementsexplicit or implicit need or expectation (see also ISO 9000, 3.6.4) are:

explicationsFor more information on some of these core tools you can consult the following manuals:

Some documents of the IATF site in which one finds many answers:

ISO 31000 (2018) "Risk management - Guidelines" establishes the principles and risk management process, risk assessment and risk treatment.

The standards of the ISO 10001 to ISO 10019 series are guidelines for quality management systemsset of processes allowing the achievement of the quality objectives (see also ISO 9000, 3.5.4) and will help you find many answers (cf. ISO 9001: 2015, Annex B).

All of these standards and many more can be ordered in electronic or paper form on the ISO site. 

More than 28,000 standards (in English and other languages) are available for free on the Public.Resource.Org site.

The Oxebridge Q001 is a user-friendly, open source remix of ISO 9001:2015.

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2.2 Definitions

Terms and definitions related to quality

 2.2

The beginning of wisdom is the definition of terms. Socrates

Specific qualityaptitude to fulfill requirements (see also ISO 9000, 3.6.2) terms:

Competencepersonal skills, knowledge and experiences 
Conformityfulfillment of a specified requirement 
Corrective actionaction to eliminate the causes of nonconformity or any other undesirable event  and to prevent their recurrence 
Customer: anyone who receives a product
Customer satisfaction: top priority objective of every quality management system related to the satisfaction of customer requirements
Documented informationany support allowing the treatment of information 
Effectiveness: capacity to realize planned activities with minimum effort
Efficiency: financial relationship between achieved results and used resources
External provider (supplier)an entity that provides a product
Indicator: value of a parameter, associated with an objective, allowing the objective measure of its effectiveness
Interested partyperson, group or company affected by the impacts of an organization 
Management system: set of processes allowing objectives to be achieved
Nonconformityfnon-fulfillment of a specified requirement 
Organization (company): a structure that satisfies a need
Process: activities that transform inputs into outputs
Product (or service): every result of a process or activity
Quality: aptitude to fulfill requirements
Quality management: activities allowing the control of an organization with regard to quality
Quality objective: related to quality, measurable goal that must be achieved
Requirement: explicit or implicit need or expectation
Risklikelihood of occurrence of a threat or an opportunity 
Top management: group or persons in charge of the company's control at the highest level

In the terminology of quality management systemsset of processes allowing the achievement of the quality objectives (see also ISO 9000, 3.5.4), do not confuse:

Remark 1: the use of ISO 9000, ISO 9001 and IATF 16949 definitions is recommended. The most important thing is to determinate a common and unequivocal vocabulary for everyone in the company.

Remark 2: the customer can also be the user, the beneficiary, the trigger, the ordering party or the consumer.

Remark 3: documented information is any information that we must maintain (procedure  ) or retain (record )

For other definitions, comments, explanations and interpretations that you don’t find in this module and annex 06, you can consult: explications record

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2.3 Books

Books related to quality

 2.3

explicationsBooks for further reading on qualityaptitude to fulfill requirements (see also ISO 9000, 3.6.2):

smileyMinute of relaxation. Game: Procedure

When I think of all the books still left for me to read, I am certain of further happiness. Jules Renard

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