MCT Quality approach T 16

1. Only one of the following statements is correct. Which one?

• A product can be certified ISO 9001
• A service can be certified ISO 9001
• A company's management system can be certified ISO 9001
• Any company with more than 100 persons shall be certified ISO 9001

2. ISO stands for:

• International Standard Organization
• International Organization for Standardization
• International Superior Organization

3. The 7 quality management principles include:

• The quality approach
• The process approach
• The engagement of people
• The quality policy
• Risk-based thinking

4. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

5. The purpose of a QMS is to:

• Increase the effectiveness of processes
• Increase the satisfaction of internal customers
• Deadlines to meet
• Increase the satisfaction of external customers