MCT Beginning T 16

1. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the QMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement

2. Top management provides staff:

• For obtaining conformity of products
• For the proper functioning of the QMS
• For the proper functioning of processes including the inspection process
• Who have the necessary knowledge
• Who have the appropriate competence to address risks

3. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

4. External issues that may affect the company's performance, among others, are:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

5. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system