• E-learning courses E-Learning

    The benefits of e-learning?

    • cost reduction
    • greater flexibility
    • increased effectiveness
    • bigger individualization
  • games IZOGOOD Games

    The benefits of a business game?

    • learn in a fun way
    • to be enriched by the skills of others
    • assimilate the content of clauses and sub-clauses
    • be better prepared for the certification
  • Documents for your management system! Documents

    Documents for your management system?

    Are you looking to save time and cut costs?
    Why re-invent the wheel?


15 August 2019:

Added the document set D 06v18 Food safety - Procedures and instructions ISO 22000 version 2018

  Promotion of the week Promotion of the week

For week 34 the pack of documents D 70 ISO 22000 version 2018 is at 45 euros (instead of 89 euros) 

  Promotion of the month Promotion of the month

For August the training package T 66v16 IATF 16949 version 2016 is with a 50% decrease (from 225 euros to 112 euros)

2010 - Employees first, customers second - Turning conventional management upside down

employees first
Author(s): Vineet Nayar
Year: 2010
Language: English
Publisher: Harvard Business Press
ISBN: 978-1-4221-3906-6
Number of pages: 198
Cover: Hardcover
Size: 14,8 x 21,7 cm

One small idea can ignite a revolution just as a single matchstick can start a fire.

One such idea - putting employees first and customers second - sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar - HCLT's celebrated CEO - recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.

By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and according to "BusinessWeek", one of the twenty most influential companies in the world.

Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:

  • creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state;
  • creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone;
  • and unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of 'change' to the employee in the value zone.

Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

Foreword: A Practical Narrative
CHAPTER ONE: Mirror Mirror
CHAPTER TWO: Trust Through Transparency
CHAPTER THREE: Inverting the Organizational Pyramid
CHAPTER FOUR: Recasting the Role of the CEO
CHAPTER FIVE: Find Understanding in Misunderstanding
About the Author