T 75v15 - E-learning - ISO 9001 training package - Readiness and audit of your quality management system QMS version 2015

Quality Course Objectives

The objective of this course is to empower you to independently implement and manage your quality management system (ISO 9001). This skills development aims to increase stakeholder satisfaction, optimize your organization's overall performance, and transform every process into an opportunity for improvement. The section dedicated to internal auditing, compliant with ISO 19011, will allow you to accurately assess the effectiveness of your QMS version 2015.

See the set of documents ISO 9001 package readiness and internal audit QMS version 2015

Online training T 15v15 ISO 9001 readiness version 2015

Discover the ISO 9001 standard version 2015 and

• its content
• its principles
• its requirements
• the stakes

Get used to

• the process approach
• quality terminology
• the role of quality manager and online training
• ISO 9001 readiness documentation
• ISO 9001 internal audit documentation
• the specifics of the FMEA approach and online training
• the specifics of the Kaizen approach and online training
• the specificities of the COQ approach and online training
• Lean approach specificities and online training
• the risk approach and online training
• happiness in the liberated company and online training
• continual improvement

The important and fundamental elements of a quality management system

• quality approach (quality management principles, PDCA cycle)
• process approach (definitions, process types, mapping)
• context of the company (customer requirements
• leadership of top management (commitments, responsibilities)
• planning of the QMS (risks, actions, objectives)
• product realization and service provision (operational control, requirements for products and services, design and development, external providers)
• performance evaluation monitoring, measure, analysis, internal audits, management review)
• improvement (nonconformities, corrective actions, continual improvement)

The menu of the course

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Quality approach
  • 1.1 Background
  • 1.2 Scope
  • 1.3 Principles and steps
• 2 Standards, definitions, books
  • 2.1 Standards
  • 2.2 Definitions
  • 2.3 Books
• MCT QMS approach (8 questions)
• 3 Process approach
  • 3.1 Process
    • 3.1.1 Management process
    • 3.1.2 Realization process
    • 3.1.3 Support process
  • 3.2 Process mapping
  • 3.3 Process approach
• MCT Process approach (6 questions)
• 4 Context of the organization
  • 4.1 The organization and its context
  • 4.2 Needs and expectations of interested parties
  • 4.3 Scope of the QMS
  • 4.4 QMS and its processes
• Case Interested parties
• Case Customer and need
• Case Priority tasks
• MCT Context of the organization (9 questions)
• 5 Leadership
  • 5.1 Leadership and commitment
  • 5.2 Policy
  • 5.3 Roles, responsibilities and authorities
• Case New line
• MCT Leadership (7 questions)
• 6 Planning
  • 6.1 Actions to address risks and opportunities
  • 6.2 Quality objectives
  • 6.3 Planning of changes
• MCT Planning (7 questions)
• 7 Support
  • 7.1 Resources
  • 7.2 Competence
  • 7.3 Awareness
  • 7.4 Communication
  • 7.5 Documented information
• Case Communication
• MCT Support (8 questions)
• 8 Operation
  • 8.1 Operational planning and control
  • 8.2 Requirements for products and services
  • 8.3 Design and development
  • 8.4 External providers
  • 8.5 Production and service provision
  • 8.6 Release of products and services
  • 8.7 Control of outputs
• Case Design review
• Case Selecting suppliers
• Case Process stability
• MCT Operation (8 questions)
• 9 Performance evaluation
  • 9.1 Monitoring, measurement, analysis and evaluation
  • 9.2 Internal audit
  • 9.3 Management review
• Case Audit programme
• Case Management review
• MCT Performance evaluation (9 questions)
• 10 Improvement
  • 10.1 General
  • 10.2 Nonconformity and corrective action
  • 10.3 Continual improvement
• Case Kaizen & problem
• Case Non-conformities
• MCT Improvement (8 questions)
• MCT End (20 questions)

T 35v15 Online training ISO 9001 internal audit version 2015

The important and fundamental elements of an internal audit

• scope
• normative references
• principles
• audit programme (responsibilities, records)
• audit conducting (objectives, evidence, conclusions)
• auditor competences (knowledge, training)

The menu of the course

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Scope
• 2 Normative references
• 3 Definitions
• 4 Principles
  • 4.1 Management principles
  • 4.2 Audit principles
  • 4.3 QMS performance
• MCT Internal audit (6 questions)
• 5 Audit programme
  • 5.1 General
  • 5.2 Objectives
  • 5.3 Establishing
  • 5.4 Implementing
  • 5.5 Monitoring
  • 5.6 Reviewing and improving
• Case Audit programme
• MCT Audit programme (11 questions)
• 6a Audit preparation
  • 6.1 General
  • 6.2 Initiating
    • 6.2.1 First contact
    • 6.2.2 Situations and feasibility
  • 6.3 Preparing the audit
    • 6.3.1 Document review
    • 6.3.2 Audit plan
• Case Audit readiness
• MCT Audit preparation (9 questions)
• 6b Performing an audit
  • 6.4 Audit activities
    • 6.4.1 Opening meeting
    • 6.4.2 Audit evidence
    • 6.4.3 Audit conclusions
  • 6.5 Audit report
  • 6.6 Completing the audit
  • 6.7 Audit follow-up
• Case Audit report
• Case Management review
• MCT Performing an audit (8 questions)
• 7 Competence and evaluation of auditors
  • 7.1 General
  • 7.2 Auditor competence
  • 7.3 Evaluation criteria
  • 7.4 Evaluation methods
  • 7.5 Auditor evaluation
  • 7.6 Improving the competence
• Case Auditor question
• MCT Auditor competences (8 questions)
• MCT End (20 questions)