T 79v18 - E-learning - QSE training package - Readiness and audit of your integrated management system IMS version 2018

Objectives of the trainings:

Readiness for implementation, certification, maintenance and improvement of your integrated quality, safety and environment management system in order to:

• increase the satisfaction of interested parties
• improve your overall performance
• seize opportunities for continual improvement

To conduct an audit according to ISO 19 011 in order to:

• identify improvement opportunities
• increase the satisfaction of stakeholders
• evaluate the performance of the QSE integrated management system

See the set of documents Integrated QSE management system package readiness and internal audit version 2018

T 19v18 ONLINE COURSE FOR YOUR QSE (QUALITY, SAFETY, ENVIRONMENT) INTEGRATED MANAGEMENT SYSTEM VERSION 2018

Discover the QSE standards and

• their contents
• their principles
• their requirements
• the stakes

Get used to

• process approach
• QSE terminology
• QSE manager function
• IMS QSE readiness documentation
• IMS QSE internal audit documentation
• risk approach
• continual improvement
• QSE tools

The important and fundamental elements of an integrated QSE management system

• quality approach (quality management principles, PDCA cycle)
• standards and specifications
• process approach (definitions, process types, mapping)
• IMS requirements (organization, scope, processes)
• leadership and commitment (management review)
• risks and opportunities
• resources, communication, documented information
• production and service provision
• performance evaluation
• continual improvement

The menu of the course

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Integrated system approach
  • 1.1 Background
  • 1.2 Common concepts
  • 1.3 Principles, benefits, approach
• 2 Standards, definitions, books
  • 2.1 Standards
  • 2.2 Definitions
  • 2.3 Books
• MCT Integrated management system approach (7 questions)
• 3 Process approach
  • 3.1 Processes
    • 3.1.1 Management process
    • 3.1.2 Realization process
    • 3.1.3 Support process
  • 3.2 Process mapping
  • 3.3 Process approach
• MCT Process approach (6 questions)
• 4 Context of the organization
  • 4.1 The organization and its context
  • 4.2 Needs and expectations of interested parties
  • 4.3 Scope of the IMS
  • 4.4 IMS and its processes
• Case Interested parties
• Case Customer & need
• Case Priority tasks
• MCT Context of the organization (8 questions)
• 5 Leadership
  • 5.1 Leadership and commitment
  • 5.2 Policy
  • 5.3 Roles, responsibilities and authorities
  • 5.4 Consultation and participation of workers
• Case New line
• MCT Leadership (7 questions)
• 6 Planning of the IMS
  • 6.1 Actions to address risks and opportunities
  • 6.2 QSE objectives
  • 6.3 Planning of changes
• Case Environmental aspects
• Case Hazard identification
• MCT Planning of the IMS (10 questions)
• 7 Support
  • 7.1 Resources
  • 7.2 Competence
  • 7.3 Awareness
  • 7.4 Communication
  • 7.5 Documented information
• Case Communication
• MCT Support (8 questions)
• 8 Operation
  • 8.1 Operational planning and control
  • 8.2 Requirements for products and services and emergency situations
  • 8.3 Design and development
  • 8.4 External providers
  • 8.5 Production and service provision
  • 8.6 Release of products and services
  • 8.7 Control of outputs
• Case Design review
• Case Waste management
• Case Selecting suppliers
• Case Control means
• Case Process stability
• MCT Operation (9 questions)
• 9 Performance evaluation
  • 9.1 Monitoring, measurement, analysis and evaluation
  • 9.2 Internal audit
  • 9.3 Management review
• Case Audit program
• Case Management review
• MCT Performance evaluation (9 questions)
• 10 Improvement
  • 10.1 General
  • 10.2 Nonconformity and corrective action
  • 10.3 Continual improvement
• Case Kaizen & problem
• Case Nonconformities
• MCT Improvement (9 questions)
• MCT End (20 questions)

T 39v18 ONLINE COURSE INTERNAL AUDIT OF YOUR INTEGRATED QSE MANAGEMENT SYSTEM VERSION 2018

Discover the internal audit in a QSE certified company and

• locate the audit in the QSE approach
• identify the stakes
• understand the requirements
• control the tools

Get used to

• best practices
• good behavior
• the terminology
• the questionnaire
• the report

The important and fundamental elements of an internal audit

• scope
• normative references
• principles
• audit program (responsibilities, records)
• audit conducting (objectives, evidence, conclusions)
• auditor competence (knowledge, training)

The menu of the course

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Scope
• 2 Normative references
• 3 Definitions
• 4 Principles
  • 4.1 Management principles
  • 4.2 Audit principles
  • 4.3 IMS performance
• MCT Internal audit (6 questions)
• 5 Audit program
  • 5.1 General
  • 5.2 Objectives
  • 5.3 Establishing
  • 5.4 Implementing
  • 5.5 Monitoring
  • 5.6 Reviewing and improving
• Case Audit program
• MCT Audit program (11 questions)
• 6a Audit preparation
  • 6.1 General
  • 6.2 Initiating
    • 6.2.1 First contact
    • 6.2.2 Situations and feasibility
  • 6.3 Preparing the audit
    • 6.3.1 Document review
    • 6.3.2 Audit plan
• Case Audit readiness
• MCT Audit preparation (8 questions)
• 6b Performing an audit
  • 6.4 Audit activities
    • 6.4.1 Opening meeting
    • 6.4.2 Audit evidence
    • 6.4.3 Audit conclusions
    • 6.5 Audit report
    • 6.6 Completing the audit
  • 6.7 Audit follow-up
• Case Audit report
• Case Management review
• MCT Performing an audit (8 questions)
• 7 Competence and evaluation of auditors
  • 7.1 General
  • 7.2 Auditor competence
  • 7.3 Evaluation criteria
  • 7.4 Evaluation methods
  • 7.5 Auditor evaluation
  • 7.6 Improving competence
• Case Auditor question
• MCT Auditor competence (7 questions)
• MCT End (20 questions)