• E-Learning

    The benefits of e-learning?

    • Cost reduction
    • Greater flexibility
    • Increased effectiveness
    • Bigger individualization
  • Documents

    Documents for your management system?

    Are you looking to save time and cut costs?
    Why re-invent the wheel?

News

17 February 2017:

- SSL (Secure Socket Layer) obtained

  Promotion of the week

For week 7 the set of documents D 15v15 ISO 9001 readiness is at 15 euros (instead of 25 euros)

  Promotion of the month

For February the course T 36 Internal audit ISO/TS 16949 is with a 50% decrease (from 100 euros to 50 euros)

Popular quotes and proverbs on quality

search in this page:  
 
 
last update on 08/02/2017

Result of your query :

Result

  a b c d e f g h i j k l m n o p q r s t u v w x y z 0-9  
 

A

A bad neighbour glosses over your qualities and reveals your faults. Algerian proverb

A bad system will defeat a good person every time. Edwards Deming

A business without order is unable to survive. But a business without disorder is incapable of evolving. Bernard Nadoulek

A child is not a vase to fill, it is a fire that lights up. Montaigne

A company is only as good as its people

A company without order is unable to survive, but a company without disorder is unable to evolve. Bernard Nadoulek

A company's culture and a company's brand are really just two sides of the same coin. Tony Hsieh

A compelling vision tells you who you are (your purpose), where you are going (your picture of the future), and what will guide your journey (your values). Ken Blanchard

A conscious business behaves like a responsible citizen in its communities. John Mackey, Raj Sisodia

A conscious culture facilitates the continued growth and evolution of the individual as well as the business. John Mackey, Raj Sisodia

A crisis is a tremendous opportunity to learn and grow. John Mackey, Raj Sisodia

A culture of collaboration enables successful ideas and innovations to be shared and spread rapidly throughout the organization. John Mackey, Raj Sisodia

A far superior competitor appearing on the scene is a mandate for you to change. Andrew Grove

A fixed method is not a method. Chinese proverb

A good beginning makes a good ending

A good idea is only as good as its implementation. Gary Ford

A good ideas treatment process is essential to establish business trust climate. Isaac Getz

A good leader makes sure he is surrounded by the right people. Gene Abbott

A good quality can cost less

A graveyard sector is reserved for people who had priority

A half truth is a whole lie. English proverb

A happy customer tells three people, an angry one talks to ten

A happy workplace demands self-discipline. Liisa Joronen

A healthy beggar is happier than a sick king. Arthur Schopenhauer

A healthy mind in a healthy body. Juvenal

A human being is not one in pursuit of happiness but rather in search of a reason to become happy. Viktor Frankl

A journey of a thousand miles starts with a single step. Lao Tzu

A joy-filled workplace gives people the freedom to use their talents and skills for the benefit of society, without being crushed or controlled by autocratic supervisors. Dennis Bakke

A leader is anyone who can give you the support and direction you need to achieve your goal. Ken Blanchard

A leader is best when people barely know that he exists. Lao Tzu

A leader must be able to make change happen. Sanjay Kumar

A leader's job is to drive fear out of the organization so that employees will feel comfortable making decisions on their own. Edwards Deming

A liberated company must have a shared vision. Isaak Getz

A life purpose is what I'm meant to do and be while I’m here on the earth. Richard Leider

A little knowledge is a dangerous thing. English proverb

A loyal customer is a satisfied customer

A mind is like a parachute. It doesn't work if it is not open. Frank Zappa

A picture is worth a thousand words. Sun Xi

A problem shared is a problem halved

A problem well put is half-solved. John Dewey

A quality control that does not show results is no control. Kaoru Ishikawa

A respectful management increases motivation, which, itself, increases productivity. Jean-Luc Foucher

A satisfied need is not a motivator of behavior! Douglas McGregor

A society cannot flourish without some sense of shared purpose. Richard Layard

A strong, shared culture is the glue that keeps empowered organizations from falling apart. Frederic Laloux

A team doesn't pull together well when each individual member focuses on their own target. Richard Templar

A true leader always keeps an element of surprise up his sleeve, which others cannot grasp but which keeps his public excited and breathless. Charles de Gaulle

A wealthy man is one who earns $100 a year more than his wife's sister's husband. Henry Mencken

A well-prepared approach is half successful

Absolute rule of crisis communication: do not turn against a weaker one. Christine Kerdellant

Accept compromise: wanting to win everything often leads to losing everything

Accountability is everyone's business

Achieving the objectives means to commit yourself to the quality (environmental, OHS, QSE) policy

Actions speak louder than words. English proverb

Ad libitum (Latin). Without restriction

After all, quality is the only way to stay competitive and serve the customer. Masaaki Imai

Agile business: a company that adapts to everyday life by mobilizing collective intelligence to achieve its objectives. Chistophe Keromen

All anyone asks for is a chance to work with pride. Edwards Deming

All businesses are cash businesses. James Belasco, Ralph Stayer

All companies have a culture, some companies have discipline, but few companies have a culture of discipline. Jim Collins

All decisions must be taken at the level as low as possible in the organization. Robert Townshed

All explorers know, the more exciting is what remains to be discovered. Sylvestre Maurice

All is not lost that is delayed.

All life is the management of risk, not its elimination. Walter Wriston

All men seek happiness; there is no exception; different ways they use it, they all tend to this end. Blaise Pascal

All people have Talents. Jacques Lebeau

All that is excessive is insignificant. Talleyrand

All work will take longer than expected. Murphy's Law

Always beg forgiveness rather than ask permission. Ricardo Semler

Always do right. This will gratify some people and astonish the rest. Mark Twain

An abnormal reaction to an abnormal situation is normal behavior. Viktor Frankl

An entrepreneur is someone who moves resources from areas of lower productivity and yield to areas of higher productivity and yield. Peter Drucker

An error becomes a fault only if one refuses to correct it. John Kennedy

An honest man does not preach anything that he has not first put into practice. Confucius

An idea without execution is a dream. Saint-Simon

An increasing income does not induce an increasing happiness. Stavros Drakopoulos

An open and collaborative management can empower people. Clara Gaymard

An optimist sees an opportunity in every calamity; a pessimist sees a calamity in every opportunity. Winston Churchill

An organization cannot evolve beyond its leadership's stage of development. Frederic Laloux

An organization that aims to stay alive and strong should make sure to praise and promote risk-takers, even if they fail once in a while. Michael Abrashoff

An ounce of prevention is worth a pound of cure

And I saw no point in being the richest man in the cemetery. Peter Drucker

And those who do nothing are never wrong. Theodore de Banville

Anticipate not to undergo

Any analysis without action plan is a waste

Any attempt to motivate can only lead to de-motivation. Niels Pflaeging

Any decision involves a risk. Peter Barge

Any problem hides an opportunity for improvement

Anybody who believes exponential growth can go on forever in a finite world is either a madman or an economist. Kenneth Boulding

Anything not understood in more than one way is not understood at all

Anything you can do to understand your people, support them in tough times, and nurture their gifts will pay benefits to your bottom line. Michael Abrashoff

As capable as is the leader, he can pass only 5 minutes on one point when the worker has eight hours a day under the eyes. Michelin review

As change accelerates, investing in diversity is not a luxury; it’s a survival strategy. Gary Hamel

As well as pleasure, sense appears as essential to happiness. Frederic Lenoir

Asking whether ''any company can become a liberated company'' is not wise. Better to ask: ''can any boss become a liberating leader?''. Isaac Getz

Authority is exercised, not decreed. Michel Cattan

Avancer vers l’entreprise libérée est un voyage d’apprentissage dans lequel chacun doit trouver son propre chemin

 

B

Base your management decisions on a long-term philosophy, even at the expense of short-term financial goals. Jeffrey Liker

Be responsible for is to take a risk. Michel Hervé

Before any decision can be made on any company matter, the decision maker must seek advice. Dennis Bakke

Before being able to receive, you have to give. Japanese proverb

Behavior change happens mostly by speaking to people's feelings. John Kotter

Behind every great achievement is a dreamer of great dreams. Robert Greenleaf

Behind every managerial decision or action are assumptions about human nature and human behavior. Douglas McGregor

Being happy is to learn to choose. Frederic Lenoir

Being happy is to love the life we live. Frederic Lenoir

Being the best carries with it responsibility. Michael Abrashoff

Being the best in an industry today is no guarantee that you will be the best tomorrow. James Belasco, Ralph Stayer

Being young is a fault that we fix every day. Swedish proverb

Better have almost reason than be entirely wrong. John Maynard

Better late than never

Better safe than sorry

Better to consider the compliance obligations as prevention tools and not as mandatory constraints

Better to consider the statutory and regulatory obligations as prevention tools and not as mandatory constraints.

Beware of bosses who treat subordinates differently than superiors. Jonathan Moore

Bona fide (Latin). Sincerely, genuine

Budgets are used to make decisions, not to control performance. Frederic Laloux

Build red flag mechanisms that turn information into information that cannot be ignored. Jim Collins

Building trust through transparency. Vineet Nayar

Bureaucracies are built by and for people who busy themselves proving they are necessary, especially when they suspect they aren't. Ricardo Semler

But in the long run - and I emphasize this - no matter how good or successful you are or how clever or crafty, your business and its future are in the hands of the people you hire. Akio Morita

But let me ask you, aside from what you accomplished, what did you learn? Norm Bufano

By failing to prepare, you are preparing to fail. Benjamin Franklin

By focusing on purpose rather than profits, profits tend to roll in more plentifully. Frederic Laloux

 

C

Care about something enough to do something about it. Richard Branson

Carpe diem (Latin). Seize the day without worrying about tomorrow

Change is only another word for growth, another synonym for learning. Charles Handy

Change is the natural state. James Belasco, Ralph Stayer

Change is the only thing that is permanent. Albert Einstein

Chase the vision, not the money. Tony Hsieh

Choose a job you love, and you will never have to work a day in your life. Chinese proverb

Choose a mission that is bigger than the company. Jeff Bezos

Cogito ergo doleo (Latin). I think therefore I am depressed

Comfort is productive. Jean-François Zobrist

Coming together is a beginning, staying together is progress, and working together is success. Henry Ford

Commit to revolutionary goals, but take evolutionary steps. Gary Hamel

Common sense is not so common. Voltaire

Communication also passes by example. Yvon Mougin

Companies don't have ideas. Only people do. Margaret Heffernan

Companies need to shift their emphasis from profit maximization to purpose maximization. John Mackey, Raj Sisodia

Company performance is driven by two things: strategy and execution. Michael Porter

Comparison is not reason

Compensation is a right; recognition is a gift. Rosabeth Kanter

Compliment publicly and criticize privately. Blake Mycoskie

Concentrate on building organizations that accomplish that most difficult of all challenges: to make people look forward to coming to work in the morning. Ricardo Semler

Confer (Latin). Compare (often abbreviated cf.)

Confidence bring about performance

Confidence, that's not something to request, but something to give. Clara Gaymard

Conscious Capitalism will become the dominant business paradigm for one simple reason: it is simply a better way to do business. John Mackey, Raj Sisodia

Conscious businesses are largely self-organizing, self-motivating, and self-healing organizations. John Mackey, Raj Sisodia

Conscious businesses believe that creating value for all their stakeholders is intrinsic to the success of their business, and they consider both communities and the environment to be important stakeholders. John Mackey, Raj Sisodia

Conscious businesses have a simple but powerful belief: the right actions undertaken for the right reasons generally lead to good outcomes over time. John Mackey, Raj Sisodia

Conscious businesses have conscious leaders who are driven by dedication to the company’s purpose, to all the people the business touches, and to the planet we all share. John Mackey, Raj Sisodia

Conscious businesses help to meet the needs of their stakeholders at all the levels, including self-actualization. John Mackey, Raj Sisodia

Conscious businesses think caringly, creatively, and strategically about the environment. John Mackey, Raj Sisodia

Conscious companies invest in their suppliers to help them grow. John Mackey, Raj Sisodia

Conscious leaders are primarily motivated by service to the purpose of the business and its stakeholders. John Mackey, Raj Sisodia

Conscious leaders have an orientation toward servant leadership, high integrity, and a great capacity for love and care. John Mackey, Raj Sisodia

Conscious leaders, with their strong analytical, emotional, spiritual, and systems intelligences, are acutely aware of the importance of service in helping their organizations realize their highest potential. John Mackey, Raj Sisodia

Consider he who made you see your faults as if he showed you a treasure. Bouddha

Control infantilizes, self-control empowers. Isaak Getz

Cost control and quality control are two sides of the same coin. Kaoru Ishikawa

Costs do not exist to be calculated. Costs exist to be reduced. Taiichi Ohno

Create all the happiness you are able to create: remove all the misery you are able to remove. Jeremy Bentham

Creation ultimately is a collaborative and coordinated effort. Steven Spear

Crisis is the mother of all invention

Cultivate principles, not rules. Niels Pflaeging

Culture beats strategy. Thomas Lloyd

Culture changes only after you have successfully altered people’s actions, after the new behavior produces some group benefit for a period of time. John Kotter

Culture eats strategy for breakfast, technology for lunch, products for dinner and then all that remains

Cura nihil aliud nisi ut valeas (Latin). Pay attention to nothing except that you do well. Cicero

Customer information is worthless unless it is used

Customers are the best source of feedback on performance. James Belasco, Ralph Stayer

Customers don't buy price; they buy value. James Belasco, Ralph Stayer

Customers love to talk about their challenges and their successes. James Belasco, Ralph Stayer

 

D

De omnibus disputandum. Latin Everything must be doubted

Decentralization combined with empowerment leads to experimentation and innovation; these attributes, coupled with collaboration, create a learning organization. John Mackey, Raj Sisodia

Decentralization without empowerment is a waste of time. John Mackey, Raj Sisodia

Defects are not free. Somebody makes them, and gets paid for making them. Edwards Deming

Delegate, is not losing his authority, it is releasing energy. Claude Onesta

Democracy is the worst form of government except all the others that have been tried. Winston Churchill

Democracy requires freedom, which requires acceptance of diversity, which cannot happen without respect. Ricardo Semler

Desire is the key to motivation

Desire is the sole driving force. Aristotle

Dimidium facti qui coepit habet (Latin). Half is done when the beginning is done. horace

Disappointment is the natural result of badly managed expectations. Chip Conley

Disease comes on a horse and leaves on a snail. German proverb

Do not accuse the well to be too deep; it is the rope which is too short. Indian proverb

Do not be curious is the misery of life. Vincent Lindon

Do not cut the strings when you could undo the knots. Indian Proverb

Do not expect that events happen as you wish; decide to want what happens to you and you will be happy. Epictetus

Do not impose on people what you would not want for yourself. Confucius

Do not seek happiness in yourself, but in your commitments to others. Christopher Peterson

Do not speak to me of your efforts. Tell me about your results. James Ling

Do not take life too seriously. You will never get out of it alive. Elbert Hubbard

Do not try to predict but to adapt to the unexpected. Michèle Flasaquier, Arnaud Winther

Do not worry about not being noticed; instead try to do something remarkable. Confucius

Do what I say, do not do what I do

Doing it right the first time and every time

Don't bring an outside solution into the system. Terrence Seamon

Don't come to work unless you're prepared to think. Mike Ockenden

Don't fall in love with your product or service; that's your customer's job. Sydney Finkelstein

Don't put all your eggs in one basket

Don't put the cart before the horse. English proverb

Don't spit into the wind. English proverb

Done is better than perfect

Don’t fix it if it’s not broke

Don’t throw the baby out with the bath water!

Doubt and trust are two sisters to build the future. Clara Gaymard

Doubt is not a pleasant state of mind, but certainty is absurd. Voltaire

Dress so that you are confortable, so long as it doesn't make someone else feel unconfortable. Stan Richards

 

E

Each failure has a root cause. Connie Borror

Each person's greatest room for growth is in the areas of his or her greatest strength. Marcus Buckingham

Each solution brings new problems. Murphy's Law

Employees join companies, but leave their managers. Marcus Buckingham

Employees what they need is not work, what they want is happiness. André Comte-Sponville

Empowering means defining the parameters in which people are allowed to operate, and then setting them free. Michael Abrashoff

Enthusiasm is the first outward sign of happiness at work. Philippe Laurent

Even a broken clock is right twice a day

Even in paradise, it would be unbearable to live alone. Lebanese proverb

Ever more people today have the means to live, but no meaning to live for. Viktor Frankl

Every complex problem has a simple and wrong solution. Bernard Shaw

Every great leader is a great storyteller. Howard Gardner

Every organization needs one core competence: innovation. Peter Drucker

Everybody has the right to be treated with respect, and everyone should be required to treat others with respect. Colleen Barrett

Everybody is a genius. But if you judge a fish on its ability to climb a tree, it will spend his life believing it is stupid. Albert Einstein

Everyone has the potential to be a leader and have a positive influence on people they meet. Colleen Barrett

Everything begins with delighting the customer. James Belasco, Ralph Stayer

Everything can look like a failure in the middle. Rosabeth Kanter

Everything that is really great and inspiring is created by the individual who can labor in freedom. Albert Einstein

Excellence is not an exception, it is a prevailing attitude. Colin Powell

Excellent firms don't believe in excellence - only in constant improvement and constant change. Tom Peters

Exceptional companies do not confuse the exception with the rule. Isaak Getz

Excusatio non petita, accusatio manifesta (Latin). He who excuses himself, accuses himself

Expending energy trying to motivate people is largely a waste of time. Jim Collins

Experience is the name everyone gives to their mistakes. Oscar Wilde

Experience: a name that men baptize their mistakes. Oscar Wilde

Experimentation beats planning. Gary Hamel

Explain slowly so that I can understand fast. Howard Atkins

External supervision may correct errors. But only internal supervision can prevent their occurrence. Eric Trist

 

F

Facta, non verba (Latin). Actions speak louder than words

Fail (first attempt in learning)

Failure is life that tries to direct us to another path. Oprah Winfray

Failure is the seed of success. Kaoru Ishikawa

Far and away the best prize that life offers is the chance to work hard at a job worth doing. Theodore Roosevelt

Favouring both hands identically the employee and the customer is the only key to success for the company. Daniel Lafranche

Fear is a great teacher. James Belasco, Ralph Stayer

Feedback is the breakfast of champions. Ken Blanchard

Flamma fumo est proxima (Latin). There is no smoke without fire

Food safety is everyone’s business

For me a great leader is an enabler and a facilitator. Niranjan Ajwani

Forty-three million analog customers can't be wrong. Robert Weisshappel

Free enterprise, when combined with property rights, innovation, the rule of law, and constitutionally limited democratic government, results in societies that maximize societal prosperity and establish conditions that promote human happiness and well-being - not just for the rich, but for the large John Mackey

Freedom and democracy include participation and therefore responsibility from us all. Vaclav Havel

Freedom and responsibility are two sides of the same coin - you can't have one without the other (at least not for long). Frederic Laloux

Freedom generates invention, innovation, and productivity. Bill Gore

Freedom is the great motivating power of individual human beings. Bill Gore

From discussion flows light. Indian Proverb

 

G

Genius may have its limitations, but stupidity is not thus handicapped. Elbert Hubbard

Get down the center of gravity of the decisions. Carl Azoury

Get the ''right'' people owning the ''right'' responsibilities to take the ''right'' actions. James Belasco, Ralph Stayer

Get the facts, analyze them and then do what seems right. Robert Waterman

Give people the ability and authority to get things done, and hold them accountable for the results. Richard Goldstein

Given control over quality, the operator is much more apt to care about producing a quality product. Robert Waterman

Given the right environment, there are few limits to what people can achieve. Michael Abrashoff

Goals give meaning to life. Richard Layard

Good companies will tell you how they collect employee suggestions. Great companies will tell you how they use it

Good ideas are always crazy until they're not. Larry Page

Good judgment comes from experience, and experience comes from bad judgment. Barry LePatner

Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. Paul Hawken

Good news walk, bad ones run. Swedish proverb

Gratitude is an extremely important but badly ignored aspect of emotional and organizational health. Abraham Maslow

Graveyards are full of indispensable people

Great companies have great purposes. John Mackey, Raj Sisodia

Great hierarchies don't make great organizations. Rich Teerlink

Great leaders are great teachers. And great teachers are great storytellers. Jonathan Rosenberg

Great leadership is not solving problems after the fact, but foreseeing potential problems and eliminating them before they occur. James Belasco, Ralph Stayer

Great products are great only when customers buy them. James Belasco, Ralph Stayer

Great things in business are never done by one person. They're done by a team of people. Steve Jobs

 

H

Happiness begins where unhappiness ends. Richard Layard

Happiness can not be decreed. Frederic Lenoir

Happiness cannot be pursued; it ensues as the result of living a life of meaning and purpose. Viktor Frankl

Happiness causes success and achievement, not the opposite. Shawn Achor

Happiness creates performance

Happiness does not come without pleasure. Aristotle

Happiness in the workplace is a strategic advantage. Hal Rosenbluth

Happiness is a childhood dream realized in adulthood. Sigmund Freud

Happiness is a direction, not a place. Sydney Harris

Happiness is a journey, not a destination. Jose Vega

Happiness is an objective dimension of all our experience. Richard Layard

Happiness is being able to choose, decide, be with others and for others. Teresa Friere

Happiness is contagious. Frederic Lenoir

Happiness is feeling good, and misery is feeling bad. Richard Layard

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

Happiness is not having what you want but wanting what you have. Hyman Schachtel

Happiness is not in having put in being

Happiness is not the belief that we don't need to change; it is the realization that we can. Shawn Achor

Happiness is the byproduct of things such as living a life of meaning and purpose, service to others, striving for excellence, growing as an individual, friendship, parenting, love, and generosity. John Mackey, Raj Sisodia

Happiness is the center around which success orbits. Shawn Achor

Happiness is the joy we feel striving after our potential. Shawn Achor

Happiness is the meaning and goal of life, the principle and purpose of human existence. Aristotle

Happiness is the only wealth that doubles if you share it. Albert Schweitzer

Happiness is to seek it. Jules Renard

Happiness leads to success. Shawn Achor

Happiness lies in our freedom of choice and control of that choice. Paolo Verme

Happiness results from satisfactory love relationships, reliable and faithful friendships, the ability to enjoy the pleasures of life and a fulfilling and socially important work. Erich Kirchler

Happiness, as before salvation, must be earned. Frederic Lenoir

Happiness: the extent to which an individual judge favorable his quality of life in general. Ruut Veenhoven

Happy employees are twice less sick, six times less absent, nine times more loyal, 55% more creative. Laurence Vanhée

Happy people feel in control of their lives. David Myers

Hard work without talent is a shame, but talent without hard work is a tragedy. Robert Half

Haste makes waste. English proverb

Have a vision and translate that vision to everybody in the organization with passion and conviction. Terdema Ussery

Have confidence, success will come with the involvement and effort of all!

Have you got a problem? Do what you can where you are with what you've got. Theodore Roosevelt

Having no problems is the biggest problem of all. Taiichi Ohno

He who asks a question may be a fool for five minutes, but he who never asks a question remains a fool forever. Tom Connelly

He who can, does. He who cannot, teaches. English proverb

He who has a why to live for can bear almost any how. Friedrich Nietzsche

He who has health is rich without knowing it. Italian proverb.

He who has no goals will not achieve them. Sun Tzu

Health is priceless, but has a cost

Help the right people get the right information and they will do the right things. James Belasco, Ralph Stayer

High-trust organizations are always high-purpose organizations. John Mackey, Raj Sisodia

High-velocity organizations are constantly experimenting and learning more about all the work they do. Steven Spear

Hire the best people you can find. Create an atmosphere that will keep them. Then let them do their jobs. Thomas Sullivan

How wonderful that we have met with a paradox. Now we have some hope of making progress. Niels Bohr

However beautiful the strategy, you should occasionally look at the results. Winston Churchill

However brilliant your strategy may be, you should occasionally take a look at the results. Winston Churchill

Humanity is divided into three categories: those who can not move, those who can move, and those who move. Benjamin Franklin

 

I

I am easily satisfied with the very best. Winston Churchill

I believe that as a leader, one must have a true desire to serve in order to be effective. Jim Parker

I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game. Lou Gerstner

I can live for two months on a good compliment! Mark Twain

I don’t know what your destiny will be, but one thing I do know: the only ones among you who will be really happy are those who have sought and found how to serve. Albert Schweitzer

I encourage everyone to find its role in the world because this is the definition of happiness. Daniel Testard

I have chosen to be happy because it is good for my health. Voltaire

I never lose. I either win or learn. Nelson Mandela

I only believe in statistics that I doctored myself. Wisnton Churchill

I wake up every morning at nine and grab for the morning paper. Then I look at the obituary page. If my name is not on it, I get up. Benjamin Franklin

I've learned a lot and discovered nothing, yet. It's the process that provides the satisfaction. Ricardo Semler

Ideas are everyone's business and the company must set up a system to manage them. Isaac Getz

Ideas need to be shared to be enhanced. Hal Rosenbluth

If I have seen further than others, it is by standing upon the shoulders of giants. Isaak Newton

If a problem can be solved by money, it's not a problem, it is an expense. Hebrew proverb

If all else fails, try the obvious. English proverb

If anything can go wrong, it will. Murphy's Law

If beliefs can cure our body, they can surely help our spirit. Richard Layard

If complexity leads to happiness, then simplification is tantamount to stupidity. François de Closets

If direct labor is much more than 5 percent of a manufactured product's cost, something must be wrong with the manufacturing process. Peter Drucker

If employees aren't motivated, the fault is with managers and organizational practices, not the employees! Stephen Robbins

If everything seems to be fine, you have probably overlooked something. Murphy's Law

If it ain't broke, don't fix it

If life gives you lemons, make lemonade

If money does not make you happy, then give it back. Jules Renard

If one does not know to which port one is sailing, no wind is favorable. Seneca

If people aren't laughing at your ideas, you aren't being creative enough. David Armstrong

If philosophy does not help us to be happy, or to be less unhappy, what is the use of philosophy? André Comte-Sponville

If the company is not humanistic, it has no future. Mohed Altrad

If the goal of man is to live happily in community, the company must contribute to realize it. Emmanuel Jaffelin

If the only tool you have is a hammer, everything starts to look loke a nail. Abraham Maslow

If we add a man to a delayed project, it will only add delay. Murphy's Law

If we agree that the bottom line of life is happiness, not success, then it makes perfect sense to say that it is the journey that counts, not reaching the destination. Mihaly Csikszentmihalyi

If we are able to conceive of a failure as an opportunity for growth, we are all the more likely to experience that growth. Shawn Achor

If work is so terrific, how come they have to pay you to do it?

If you are going to achieve excellence in big things, you develop the habit in little matters

If you are planning for a year, sow rice; if you are planning for a decade, plant trees; if you are planning for a lifetime, educate people. Chinese proverb

If you believe everything you read, better not read. Japanese proverb

If you buy quality, you only cry once. English proverb

If you can't think of a purpose for the process, you should probably get rid of the process. Christopher Paris

If you can’t measure it, you can’t manage it. Peter Drucker

If you cannot describe what you are doing as a process, you do not know what you're doing. Edwards Deming

If you close the door to all errors, truth will stay outside. Rabindranath Tagore

If you do not know how to ask the right question, you discover nothing. Edwards Deming

If you do not progress every day, you decline every day. Confucius

If you do not want anyone to know, it is even better not to do it. Chinese proverb

If you don't expect, measure, and reward great performance, you'll never get great performance. James Belasco, Ralph Stayer

If you don't want to be criticized, don't do anything new. Jeff Bezos

If you don’t know what the end result is supposed to look like, you can’t get there. Vince Lombardi

If you don’t know where you are going, then any road will get you there. Lewis Carroll

If you don’t leave room for people to risk and fail, they won't achieve what you want them to achieve. Andre Lynch

If you earn money talking, you win gold you shutting up. Greek proverb

If you empower people but don't give them information, they just fumble in the dark. Blair Vernon

If you keep your people well informed and let them use their brains, you’ll be amazed at how they can help manage costs. Ken Blanchard

If you look for trade-offs, you will always find them. John Mackey, Raj Sisodia

If you pretend to pay me, I pretend to work

If you put fences around people, you get sheep. William McKnight

If you take care of your employees they will take care of your business. Richard Branson

If you think education is expensive, try ignorance. Abraham Lincoln

If you treat your employees well, they will take care of your customers and your business. Daniel Amos

If you want something done right, do it yourself

If you want to be obeyed, give reasonable orders. Arabic proverb

If you want to feel rich, you only have to count, of all the things you own, those that money can not buy

If you want to go fast, go alone. If you want to go far, let us go together. African proverb

If you want to judge a man's character, give him power. English proverb

If you want to kill innovation, reward it. Alfie Kohn

If you want to make God laugh, tell him your plans. Woody Allen

If you want to move a mountain, start by removing the small stones. Chinese proverb

If you would know the value of money, go and try to borrow some. Benjamin Franklin

If you write, it means you do not act. JMG Le Clézio

If you're going through hell, keep going. Winston Churchill

If you're not part of the solution, you're part of the problem. English proverb

If your company doesn't care, it will not be in business for long. John Mackey, Raj Sisodia

Ignorantia juris neminem excusat (Latin). Ignorance of the law excuses no one

Imagination is more important than knowledge: knowledge is limited, whereas imagination embraces the entire world. Albert Einstein

Implementing Lean concepts and principles is not a technological issue, it is primarily a management and human resource issue. Kenneth Kirby

Improve the environment for workers to be engaged and happy is one of the main responsibilities of management. Jurgen Appelo

Improvement usually means doing something that we have never done before. Shigeo Shingo

Improving a process in the long run

In England, everything is permitted except what is prohibited. In Germany everything is prohibited, except what as allowed. In France, everything is permitted, even that which is forbidden. In the USSR everything is forbidden, even what is allowed. Winston Churchill

In a conscious business, customer happiness is an end in itself and is pursued with greater commitment, passion, and empathy than a profit-centered business can provide. John Mackey, Raj Sisodia

In a liberated company, you do not lose control: you shared it. Fabrice Audrain

In a typical company, if you have a meeting, no matter how important it is there is always one party who is not represented: the customer. So it’s very easy inside the company to forget about the customer. Jeff Bezos

In any case extra income increases happiness less and less as people get richer. Richard Layard

In business, strategy ought to mean just one thing: generating a sustainable competitive advantage. Robert Waterman

In character, in manner, in style, in all things, the supreme excellence is simplicity. Henry Longfellow

In dreams begins responsibility. William Yeats

In dubiis non est agendum (Latin). In dubious cases, you should not act

In high-velocity organizations, functional integration is not just pretty talk, it is the nuts-and-bolts of management at all levels every day. Steven Spear

In high-velocity organizations, people do not learn only for themselves. They learn for their colleagues as well. Steven Spear

In high-velocity organizations, the response to problems is frequent, serious, and disciplined. Steven Spear

In many areas, the winner is the one who is best informed. André Muller

In most situations I am the problem. James Belasco, Ralph Stayer

In self-managing structures, thousands of decisions are made everywhere, all the time. Frederic Laloux

In the liberated company the boss attributes the good results to employees and failure to himself. Isaac Getz

In the long term, the only sustainable source of competitive potential, is the ability of your organization to learn faster than the competition. Peter Senge

In today’s fast-paced world, rules should be treated as guidelines, not as immutable laws, unless they truly are critical. Michael Abrashoff

Incorrect attitudes are a symptom of incorrect systems, structures, and practices. James Belasco, Ralph Stayer

Individual commitment to a group effort—that is, what makes a team work, a company work, a society work, a civilization work. Vince Lombardi

Individual energies are boosted when people identify with a purpose greater than themselves. Frederic Laloux

Information is power Edgar Hoover

Innovation and progress are achieved only by those who venture beyond standard operating procedure. Michael Abrashoff

Innovation doesn't happen centrally, according to plan, but at the edges, all the time, when some organism senses a change in the environment and experiments to find an appropriate response. Frederic Laloux

Innovation is creativity with a job to do. John Emmerling

Innovation is everyone's business. Arnaud Gérard

Innovation is everyone's business

Inspection does not improve quality, nor guarantee quality. Edwards Deming

Integrity has no need of rules. Albert Camus

Intelligence is the only resource that increases in value when shared. Jean-François Ballay

Investing in ergonomics is investing in the sustainability of the company

Ipsa scientia potestas est (Latin). Knowledge itself is power

It costs five times more to get a new customer than to keep an old one

It is always better to do right the first time than do it again

It is always the employees who make mistakes. The bosses, they experiment.

It is arrogant to believe that anything we have created cannot be improved. Steven Spear

It is bad advice that cannot be changed. Publilius Syrus

It is better to be vaguely right than exactly wrong. Carveth Read

It is better to fail in originality than to succeed in imitation. Herman Melville

It is difficult for individuals to resist a change decision in which they participated. Stephen Robbins

It is easier to do a job right than to explain why you didn't. Martin Van Buren

It is impossible that one is happy if one does not want to be; we must want happiness and do it. Alain

It is in the fundamental process of confrontation with the problems and their resolution, that life finds its meaning. Scott Peck

It is in the whole process of meeting and solving problems that life has meaning. Scott Peck

It is much easier to apologize than it is to get permission. Grace Hopper

It is not enough to do your best; you must know what to do, and THEN do your best. Edwards Deming

It is not the employer who pays wages, it is the customer. Henry Ford

It is not the strongest or the most intelligent that survive, but those that adapt best to changes. Assigned to Charles Darwin

It is not trying to improve the candle that electricity was invented. Henri Audier

It is the commitment that makes the performance and not the opposite

It is with the heart that one sees rightly; what is essential is invisible to the eye. Antoine de Saint-Exupéry

It really is possible to defy management orthodoxy and still run a successful business. Gary Hamel

It takes two years to learn to speak and a lifetime to learn to remain silent. Chinese proverb

It was Toyota's way of designing and improving processes that generated both short-term stability and longer-term agility and responsiveness. Steven Spear

It was only when I recognized that ''I am the problem'' that I was able to also become part of the solution. James Belasco, Ralph Stayer

It's better to know you are in danger than to believe you are safe

It's in the team room that people's emotional investment grows. Frederic Laloux

It's never too early to start the FMEA, it is sometimes too late to still present a real interest. Gérard Landy

It's never too late to learn

It's not that I'm so smart, it's just that I stay with problems longer. Albert Einstein

It's only through other people's eyes that one can really see one's weakness. Chinese proverb

It’s OK to be wrong most of the time if you’re really right some of the time. Steve Jurvetson

It’s critical that leaders don’t shoot the messenger who brings bad news. Michael Abrashoff

It’s harder to be the best in several fields than in just one. Andrew Grove

It’s impossible to manage people, you can only lead people. Bob Davids

It’s not an experiment if you know it’s going to work. Jeff Bezos

 

J

Joy at work starts with individual initiative and individual control. Dennis Bakke

Just as Mr Jordan was speaking prose without knowing it, every company practices quality approach

 

K

Kaizen means ongoing improvement involving everybody, without spending much money. Masaaki Imai

Keep the responsibility for performance with the performer, and the responsibility for empowering with the leader. James Belasco, Ralph Stayer

Keeping the number of layers to a minimum is important to make work fun. Dennis Bakke

Kindness is the act of service to whoever asks us. Emmanuel Jaffelin

Knowledge is a treasure, but practice is the key to it. Thomas Fuller

Knowledge is power, yes, but what leaders need is collective power, and that requires collective knowledge. Michael Abrashoff

Knowledge is power

Knowledge itself is power. Francis Bacon

 

L

Labour is not a commodity. ILO's 1944 Declaration of Philadelphia

Large groups of people are often smarter than the smartest people in them. James Surowiecki

Lead with questions, not answers. Jim Collins

Leader's job is to get the people to be responsible for their own performance. James Belasco, Ralph Stayer

Leaders add value by helping people feel powerful rather than helpless. James Belasco, Ralph Stayer

Leaders by their actions, not by their words, establish the sense of justice within the organization. Maw De Pree

Leaders don't need to be particularly charismatic to be effective. John Mackey, Raj Sisodia

Leaders exercise tight control only on issues that affect the shared values of an organization. Dennis Bakke

Leaders get things done through people

Leaders must all relate to this principle: the governed must be as happy as possible. Cicero

Leaders own the responsibility for designing the context within which this desire for ownership takes place. James Belasco, Ralph Stayer

Leaders who want to increase joy and success in the workplace must learn to take most of their personal satisfaction from the achievements of the people they lead, not from the power they exercise. Dennis Bakke

Leadership is a gift. You can't buy it, you can't sell it, you can't create it. Bob Davids

Leadership is a way of life. Colleen Barrett

Leadership is about humility and serving others. Dennis Bakke

Leadership is earned, not designated. Michael Abrashoff

Leadership is getting people to work for you when they are not obligated. Fred Smith

Leadership is mostly the art of doing simple things very well. Michael Abrashoff

Leadership is much more an art, a belief, a condition of the heart, than a set of things to do. Max de Pree

Leadership is practiced not so much in words as in attitude and in actions. Harold Geneen

Leadership is the process of creating and sustaining an environment in which people work together toward the achievement of common goals - and not because they have to, but because they want to. Rich Teerlink

Leadership is thinking about the right things; management is doing things right. Rich Teerlink

Leading by example is not the best way to influence others, it is the only way. Albert Einstein

Lean is like a muscle; more it is used, the more it strengthens. Jamie Flinchbaugh

Learn to fix the system, instead of fixing symptoms. Niels Pflaeging

Learning comes from doing, not talking. Ralph Stayer

Learning is not compulsory. But neither is survival. Edwards Deming

Let results do most of the talking. Jim Collins

Let the flow manage the processes, and not let management manage the flow. Taiichi Ohno

Life is a chance to dare. Georges Clémenceau

Life is a comedy for those who think and a tragedy for those who feel. Horace Walpole

Life is about learning and growing. John Mackey, Raj Sisodia

Life is like riding a bicycle. To keep your balance, you must keep moving. Albert Einstein

Life is what happens to you while you're busy making other plans. John Lennon

Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual. Viktor Frankl

Life's tragedy is that we get old too soon and wise too late. Benjamin Franklin

Like all forms of freedom, entrepreneurship is inseparable from responsibility. Emmanuel Jaffelin

Listen to those around you and implement the best of what’s suggested. Roger Berkowitz

Listening is an art. Epictetus

Living systems have the innate capacity to sense change in their environment and to adapt from within. Frederic Laloux

Look waste in the process, not in people

Love your customers more than your products

Lower the activation energy for habits you want to adopt, and raise it for habits you want to avoid. Shawn Achor

Loyalty is a journey, not a destination. Manzie Lawfer

 

M

Make his business last is a daily effort of developing and testing hypotheses about the possibility of change. Shoji Shiba

Make money for a company is like oxygen for one person; if you do not have enough, you are lost. Peter Drucker

Man is never more efficient, quantitatively (productivity) and qualitatively (innovation), than when he is empowered. Michel Hervé

Man is not made to work. The evidence is that he is tired of it. Georges Courteline

Man is responsible and must actualize the potential meaning of life. Viktor Frankl

Man's search for meaning is the primary motivation in his life. Viktor Frankl

Management innovation is too important to be left to the experts. Gary Hamel

Management innovation isn’t a six-month project. Gary Hamel

Management innovation pays. Gary Hamel

Management innovators should take a lot of advice from people who’ve never learned what they’re not supposed to do. Gary Hamel

Management is doing things right; leadership is doing the right things. Peter Drucker

Management is nothing more than motivating other people. Lee Lacocca

Management is the art of getting results through people. Mary Follett

Management is the art of imperfect decisions on the basis of incomplete information

Management is the least efficient activity in your business. Gary Hamel

Manager is helping employees to be entrepreneurs, not decide everything. Michel Hervé

Managing change cannot be delegated. Michel Cattan

Managing risk is to take optimal decisions in a context of uncertainty

Many hands make light work

Markets are more dynamic than hierarchies. Gary Hamel

Mastery is the human capability to solve new problems. Niels Pflaeging

Mater artium necessitas (Latin). Necessity is the mother of invention

Melius tarde, quam nunquam (Latin). Better late than never

Methods are many, principles are few. Methods change often, principles never do

Mistakes trigger learning. James Belasco, Ralph Stayer

Modern management was invented to solve the problem of inefficiency. Gary Hamel

Money has no smell from any quarter. Juvenal

More often than not, lower-ranking people are closer to the problem and better positioned to come up with a solution. Dennis Bakke

More than any other element, fun is the secret of Virgin's success. Richard Branson

Most companies are more product-focused than customer-focused. Chip Conley

Most managers don't contemplate the difference between a job, a career, and a calling. Chip Conley

Motivation is an internal and individual phenomenon. Xavier Montserrat

Moving towards the liberated company is a learning journey in which everyone must find his own way

My job as the leader is to remove the obstacles that stand in the way of my people being great performers. James Belasco, Ralph Stayer

My job now is not to sell my products. It's to help the customer achieve his/her goals. James Belasco, Ralph Stayer

My leadership task is to establish direction, remove obstacles, develop ownership, and stimulate self-directed actions. James Belasco, Ralph Stayer

My most powerful leadership secret is to tell the truth and lead by example. Bruce Coleman

 

N

Nearly 90 percent of employees feel that in-person praise is extremely or very important to them. Bob Nelson

Nemo judex in causa sua (Latin). No one is judge in his own case

Never change a winning team

Never discuss a client's "problem". It is always the client's "opportunity for improvement". Masaaki Imai

Never praise a ford, till you get over

Never put off to tomorrow what can be done today

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. George Patton

No company can be successful, in the long run anyway, if profits are its principal goal. Ricardo Semler

No happiness without trust. Jean-François Zobrist

No motivation without mobile. Xavier Montserrat

No one can whistle a symphony alone; only an orchestra can interpret it. Halford Luccock

No one expects managers to be innovators. Gary Hamel

No one is left by the wayside. Jean-François Zobrist

No performance without common language. Jean-François Zobrist

No performance without happiness. Jean-François Zobrist

No problem can withstand the assault of sustained thinking. Voltaire

No system is perfect

No trust without security

No-risk situations do not exist

Nobody can prevent you from choosing to be exceptional. Mark Sanborn

Nobody's perfect

None of us are as smart as all of us

None of us knows what we all know, together. Euripides

None of us knows what we all know, together. Euripides

Nothing good happens by accident. Peter Drucker

Nothing is as powerful as an idea whose time has come. Victor Hugo

Nothing is as simple as it seems. Murphy's Law

Nothing is lost, nothing is created, everything is transformed. Antoine Lavoisier

Nothing is more contagious than the example. François de La Rochefoucauld

Nothing is more revealing to employees than the shifty eyes of the boss. Robert Townsend

Nothing is permanent except change. Heraclitus

Nothing saps motivation more quickly than the perception that the compensation system is unfair and rigged. John Mackey, Raj Sisodia

Nothing so sharpens the thought process as writing down one's arguments. Hymen Rickover

Nothing ventured, nothing gained

Now people want to have a good job, and they want their children to have a good job. Jim Clifton

 

O

Obviously the most beautiful fate, the most wonderful good fortune that can happen to any human being, is to be paid for doing that which he passionately loves to do. Abraham Maslow

Often, the job requirements are growing faster than the skills of the employee who occupies it. Paul principle

Omne initium est difficile (Latin). Every beginning is difficult

On the whole, hospitals are dangerous places for patients. Steven Spear

Once a thief, always a thief

One can not manage change without trust. Clara Gaymard

One day, virtually every business will operate with a sense of higher purpose, integrate the interests of all stakeholders, develop and elevate conscious leaders, and build a culture of trust, accountability, and caring. John Mackey, Raj Sisodia

One more reflex, one concern less

One of the advantages of setting vague objectives in a project is that you will have no difficulty in estimating the costs. Golub's Law

One of the beauties of free-enterprise capitalism is that it motivates businesses to provide greater value, higher quality, and better service all the time. John Mackey, Raj Sisodia

One of the best ways to measure quality is to calculate the price of nonconformities. Philip Crosby

One of these days is none of these days. English proverb

One person with passion is better than forty people merely interested. Edward Forster

One person's freedom ends where another's begins

One secret of happiness is to ignore comparisons with people who are more successful than you are. Richard Layard

Only hire people who are smarter than you are. Laszlo Bock

Only the human is worthy. Jean Bodin

Only those who are asleep make no mistakes. Ingvar Kamprad

Only wet babies like change. Daniel Kahneman

Opportunity: the positive effect of uncertainty. Christopher Paris

Ordinary workers need independence and a feeling of control if they are going to take on responsibility, show initiative, and be willing to risk failure. Dennis Bakke

Our 'architecture' is really the sum of all the conventional business practices we avoid. Ricardo Semler

Our greatest freedom is the freedom to choose our attitude. Viktor Frankl

Our relationships with other people matter, and matter more than anything else in the world. George Vaillant

 

P

Part of having joy at work is being ''important'' enough to have the same knowledge as leaders. Dennis Bakke

Part of the joy of work is learning new roles and taking on new responsibilities. Dennis Bakke

Passion is the only truly renewable energy. Philippe d'Ansembourg

Pay for results, not efforts. James Belasco, Ralph Stayer

Pay your people the least possible and you’ll get from them the same. Malcolm Forbes

Peer pressure enlists loyalty in ways that bureaucracy doesn't. John Mackey

People admire your strengths, but they respect your honesty regarding your vulnerability. Colleen Barrett

People are not wired to be reliably careful. Steven Spear

People are the organization's only sustainable competitive advantage. Rich Teerlink

People aren't going to listen to you unless you're part of their world and you appreciate it. Wenda Millard

People become passive under the control of bosses. Dennis Bakke

People can discover great systems and keep discovering how to make them better. Steven Spear

People can discover meaning and purpose in their lives in three ways: by doing work that matters, by loving others unconditionally, and by finding meaning in their suffering. Viktor Frankl

People change for what they care about. Gary Hamel

People do not buy what you do, they buy why you do it. Richard Sheridan

People don't resist change. They resist being changed. Peter Senge

People don’t need to be managed, they need to be unleashed. Richard Florida

People feel powerless when they experience no control over their work. James Belasco, Ralph Stayer

People should pursue what they're passionate about. That will make them happier than pretty much anything else. Elon Musk

People want to work for a cause, not just for a living. C. William Pollard

People who achieve a sense of meaning in their lives are happier than those who live from one pleasure to another. Richard Layard

People who feel good about themselves produce good results. Kenneth Blanchard

People who have no emotional stake in a decision can see what needs to be done sooner. Andrew Grove

People work best when they feel good about themselves. Henry Stewart

People work better when they know what the goal is and why. It is important that people look forward to coming to work in the morning and enjoy working. Elon Musk

Perfection is a road, not an end. Korean proverb

Perfection is not when there is no more to add, but no more to take away. Antoine de Saint-Exupéry

Performance with purpose. Indra Nooyi

Pessimists don’t change the world. Jonathan Rosenberg

Philosophize is to learn to die. Cicero

Plan your work, work your plan

Politics is the art of the possible. Mikhail Gorbachev

Poor quality is the result of poor management. Masaaki Imai

Power is building a relationship to its advantage. Patrice Fornalik

Power is multiplied when everybody gets to be powerful, rather than just a few at the top (self-management). Frederic Laloux

Power is used with more wisdom, as people bring in more of themselves to work (wholeness). Frederic Laloux

Practice makes perfect

Practice makes perfect

Presenteeism costs more to the company than absenteeism. Claire Romanet

Prevention is always cheaper

Prevention is better than cure

Prevention is everyone's business

Preventive action is always better than corrective action, which is always preferable to after-sales services

Primus inter pares (Latin). First among peers

Problem solving is thinking done to improve things. Gerald Smith

Problems are just opportunities in their work clothes. Henry Kaiser

Profit is not a cause but a result. Peter Drucker

Profit is the applause you get for creating a motivating environment for your people and taking care of your customers. Ken Blanchard

Profits are a natural extension of happiness in the workplace. It doesn't work the other way around. Hal Rosenbluth

Profits are like breathing - you have to do it, but it isn't why you get up in the morning. Neil Crofts

Profits are like breathing. Breathing is not the goal of life, but it is a pretty good evidence of whether or not you are alive. Max de Pree

Progress is impossible without the ability to admit mistakes. Masaaki Imai

Purpose must come before formulating a strategy. John Mackey, Raj Sisodia

Push authority to information and not information to authority. David Marquet

Put your best people on your biggest opportunities, not your biggest problems. Jim Collins

 

Q

Qualities shine from afar, defects from up close. Victor Hugo

Quality control is more than a state of mind. It requires effective tools. Shigeru Mizuno

Quality control pays. Masaaki Imai

Quality enriches he who practices. Yvon Mougin

Quality improvement and cost reduction are compatible. Masaaki Imai

Quality is (simply) a measure of achievement of purpose. John Seddon

Quality is a journey, not a destination

Quality is anything that can be improved. Masaaki Imai

Quality is defined by the customers, not the company

Quality is everyone's business

Quality is measurable

Quality is never an accident. It is always the result of intelligent effort. John Ruskin

Quality is never an accident. William Foster

Quality is not an act, it is a habit. Aristotle

Quality is profitable

Quality is the search for the satisfaction of all parties involved in a transaction. Yvon Mougin

Quality is when the customer comes back, and not the product

Quality is when the customer likes the product and the employee loves doing the product

Quality management, in its essence, concerns the description of processes and their improvement. Isaac Getz

Quality means doing it right when nobody's looking. Henry Ford

Quality means including the customer's point of view from design to final recycling

Quality stays long after the price has been forgotten

Qui non est hodie cras minus aptus erit (Latin). He who is not prepared today will be less prepared tomorrow. Ovid

Qui non proficit deficit (Latin). He who does not advance, go backwoards

Quid pro quo (quiproquo, Latin). Something for something (a favour for a favour)

Quod erat demonstrandum (Q.E.D.). Which was to be demonstrated

 

R

Reading is not necessary for the body, only oxygen is, but a good book oxygenates the mind. Dany Laferrière

Real authority is one that empowers others. Michel Serres

Real leadership is about understanding yourself first, then using that to create a superb organization. Michael Abrashoff

Recognizing that trust is reciprocal. John Mackey, Raj Sisodia

Reexamine absolutely every piece of conventional wisdom that comes across your path. Daniel Biederman

Reforming often distorts. German proverb

Repetitio est mater studiorum (Latin). Repetition is the mother of studies

Respect yourself and others will respect you. Confucius

Responsibility cannot be shared. Robert Heinlein

Responsibility is everyone's business

Rigid job definitions are not compatible with joy at work. Dennis Bakke

Risk: the negative effect of uncertainty. Christopher Paris

Rooting out dogma is all about asking the right questions - repeatedly. Gary Hamel

 

S

Safety is never for ever

Salus populi suprema lex (Latin). The safety of the people is in the supreme law. Cicero

Sapiens nihil affirmat quod non probet (Latin). The wise man states nothing he can prove

Satisfaction is simply too low a hurdle if the goal is superior relationships. Fred Reichheld

See change as an opportunity. Remember that change is a necessary thread in the fabric of life. Jack Welch

Seeing is believing

Seek first to understand, then to be understood. Stephen Covey

Seeking job security is an illusory and empty goal. Dennis Bakke

Selecting a mission is crucial because it becomes an organization's definition of success. Dennis Bakke

Self-management creates enormous motivation and energy. Frederic Laloux

Self-management provides a strong incentive for continuous learning. Frederic Laloux

Servant Leadership is love in action. Ken Blanchard

Servant leaders look at feedback as a gift. Ken Blanchard

Shared purposes transform relationships. Kenneth Thomas

Shared responsibility is no one's responsibility

Sharing ownership and responsibility is one effective leadership tool in this intellectual capitalism age. James Belasco, Ralph Stayer

Si fractum non sit, noli id reficere (Latin). If it ain't broke, don't fix it

Simple solutions for now, perfection for later

Simplicity is the dress of perfection. Wladimir Wolf-Gozin.

Simplicity is the ultimate sophistication. Leonardo da Vinci

Since you can not change the direction of the wind, you must learn to orient the sails. James Dean

Slightly given word is hardly kept. Confucius

Small changes early helps you adapt to the bigger changes that are to come. Spencer Johnson

Small opportunities are often the beginning of great adventures. Demosthenes

So much efforts must be made not to act. Alexandre Gerard

So much of what we call management consists in making it difficult for people to work. Peter Drucker

So there are two sides to the coin: freedom to decide and a commitment to deliver on your promises. Terri Kelly

Some people don't like change, but you need to embrace change if the alternative is disaster. Elon Musk

Somehow things just fall into place when people align their power and wisdom with the life force of the organization (evolutionary purpose). Frederic Laloux

Someone who is rich is someone who does not desire. Michel Onfray

Spoken words fly away, written ones stay. Latin proverb

Start with employees and the rest follows from that. Herb Kelleher

Strategy always involves risk because we don't know for sure how our choices will turn out. Phil Rosenzweig

Strategy is taking decisions now which will prepare the future

Strike while the iron is hot

Success consists in going from failure to failure without loss of enthusiasm. Winston Churchill

Success does not depend on a single event, just as catastrophe does not depend on a single failure. Steven Spear

Success in business means doing things better than rivals, not just doing things well. Phil Rosenzweig

Success is always the enemy. James Belasco, Ralph Stayer

Success learns nothing, only reverses make progress! Christine Kerdellant

Success represents the 1 percent of your work that results from the 99 percent that is called failure. Soichiro Honda

Success usually comes to those who are too busy to be looking for it. Henry David Thoreau

Successful companies will be the ones that put quality of life first. Do this and the rest – quality of product, productivity of workers, profits for all – will follow. Ricardo Semler

Suppliers are part of the process. Frank Ostroff

Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Brundland report

Systems are not improved by tinkering with parts, but by working on their interactions. Niels Pflaeging

 

T

Take care of your employees, they will take care of customers. Richard Branson

Teachers open the door. You enter by yourself. Chinese proverb

Team members and customers are as two wings of a bird: you need both of them to fly. Doug Rauch

Technology is nothing. What’s important is that you have a faith in people, that they're basically good and smart, and if you give them tools, they’ll do wonderful things with them. Steve Jobs

Technology leadership is not defined by patents, which history has repeatedly shown to be small protection indeed against a determined competitor, but rather by the ability of a company to attract and motivate the world’s most talented engineers. Elon Musk

Tell me and I’ll remember for an hour; show me and I’ll remember for a day; but let me do it and I’ll remember forever. Chinese Proverb

Tell me what you like and I'll tell you what you are. John Ruskin

Ten heads are better than one

Ten who know are not worth one practicing. Cambodian proverb

Testing does not make quality

That sounds interesting. How can we make it work? Paul Sloane

The British created a civil service job in 1803 calling for a man to stand on the Cliffs of Dover with a spyglass. He was supposed to ring a bell if he saw Napoleon coming. The job was abolished in 1945. Robert Sobel

The CEO must be in the business of enabling the people who do have the knowledge to do what they are good at. Vineet Nayar

The Losada Line, or 2.9013 is the ratio of positive to negative interactions necessary to make a corporate team successful. Shawn Achor

The Toyota Way is not about managing inventory; it is about eliminating it. Jeffrey Liker

The absence of rules and procedures imposed by headquarters functions creates a huge sense of freedom and responsibility throughout the organization. Frederic Laloux

The absence of rules obliges the company to be clear about its values. Ludovic Simon

The absent are never without fault, nor the present without excuse. Benjamin Franklin

The amount of fun in an organization is largely a function of the number of individuals allowed to make decisions. Dennis Bakke

The art of leadership is liberating people to do what is required of them in the most effective and humane way possible. Max de Pree

The bad workman blames his tools

The beginning of wisdom is calling things by their right names. Chinese proverb

The best and most appropriate response to most mistakes in life and within an organization is to admit the error, ask forgiveness, and promise to try not to make the same mistake again. Dennis Bakke

The best approach is to dig out and eliminate problems where they are assumed not to exist. Shigeo Shingo

The best carpenter is one who makes the fewest chips. German proverb

The best conscious leaders are merchants of hope and entrepreneurs of meaning. John Mackey, Raj Sisodia

The best employees are those that can go. André Comte-Sponville

The best relationships are on an even scale. Hal Rosenbluth

The best society is one where the citizens are happiest. Jeremy Bentham

The best way to deal with one's mistakes is to agree to recognize them. Jamie Dimon

The best way to get rid of a problem is to solve it

The best way to have a good idea is to have a lot of ideas. Linus Pauling

The best way to impose an idea on others is to make them believe that it comes from them. Alphonse Daudet

The best way to predict the future is to create it. Peter Drucker

The bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten

The boss who works without being obsessed with predation: such is the gentleman entrepreneur. Emmanuel Jaffelin

The cemeteries are full of irreplaceable people who were all replaced. Georges Clemenceau

The cemeteries are full of irreplaceable people. Alphonse Allais

The cinema is not a slice of life, but a piece of cake. Alfred hitchcock

The community stakeholder is one of the core constituents for a conscious business. John Mackey, Raj Sisodia

The company can not demand loyalty from his employees; it must earn it. Charles Handy

The company can not demand the loyalty of its employees: it must deserve it. Charles Handy

The company cannot do much to stimulate happiness and creativity, but it can do much to kill them. Scott Adams

The company illustrates the fact that the human adventure is not found in the accumulation of wealth, but in the happy life in society. Emmanuel Jaffelin

The cost of non-quality is everything it cost us not to have satisfied our customers

The creature has two possible states: being and living. Being is the passive state, living is the active state. Victor Hugo

The customer comes first

The customer is always right. English proverb

The customer is the judge of quality

The deepest hunger in humans is the desire to be appreciated. William James

The desire never keeps his promises. Arthur Schopenhauer

The difficult is what can be done immediately; the impossible is what takes a little longer. Heraclitus

The discipline of technology means that the organization must adapt to the technology, and not the technology to the organization. Francis Duncan

The dollar is our currency, but your problem. John Connally

The earthly paradise is where I am. Voltaire

The engine of real economic growth is not technology but innovation. Hector Ruiz

The error does not negate the value of the effort. African proverb

The essence of knowledge is, having it, to use it. Confucius

The exception proves the rule

The experience, this is not what happens to the individual. This is what the individual does with what happens to him. Aldous Huxley

The eye of the master does more than both his hands

The fastest way to disengage an employee is to tell him his work is meaningful only because of the paycheck. Shawn Achor

The first day you can't meet your payments is your last day in business. James Belasco, Ralph Stayer

The first job of a manager is not to provide motivation but to remove barriers. Scott Adams

The first responsibility of a leader is to define reality. The last is to say “thank you.” In between, the leader is a servant. Max DePree

The future of leadership will see employees being given far more freedom and opportunity. Richard Branson

The goal of a company is the material and spiritual development of employees. Kazuo Inamori

The good news is that emotional intelligence can be learned. Daniel Goleman

The greatest competitive advantage is to allow your employees to be part of something. Something bigger than what you're doing. Blake Mycoskie

The greatest privilege of leadership is to guide people toward the path to achieve great things. Pernille Lopez

The guest is a better judge of a meal than the cook. Aristotle

The hierarchy is animal. Michel Serres

The honest man cultivates harmony but not conformity. Confucius

The ideal business is one where nobody has other constraints than that of the customer. Jean-François Zobrist

The importance and impact of moral leadership on the life and success of an organization have been greatly underappreciated. Dennis Bakke

The key to a great workplace is feeling wanted and important. Dennis Bakke

The key to financial health is getting everyone to make financial decisions as if they were spending their own money out of their own checkbook. James Belasco, Ralph Stayer

The key to joy at work is personal freedom to take actions and make decisions using individual skills and talents. Dennis Bakke

The key to organizational success today is in getting the people to want to own the responsibility for their own performance. James Belasco, Ralph Stayer

The language of top management is dollars. Joseph Juran

The last of the freedoms left to us under the most trying of circumstances is the freedom to choose how to respond. Viktor Frankl

The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, ''Wrong jungle!'' Stephen Covey

The leader who admits his mistakes implicitly recognizes the right to error for others. Cristine Kerdellant

The leader's task in this intellectual capitalism age is to fix the focus on great performance for customers and then help remove the obstacles that prevent that great performance from happening. James Belasco, Ralph Stayer

The level of consciousness of an organization cannot exceed the level of consciousness of its leader. Frederic Laloux

The loss of freedom leads to unhappiness

The main purpose of power is not to use it but to share it. Max de Pree

The major advantage of a company whatsoever is first to have and retain the best employees. André Comte-Sponville

The man who has no problems is out of the game. Elbert Hubbard

The manager job is to make others work. André Comte-Sponville

The misfortune of some makes the happiness of others. Voltaire

The mistakes of some are the happiness of others. Christine Kerdellant

The more freedom ... we as a company want to give to staff, the more clarity we must create about mission, vision, strategy, and values. Lars Kolind

The more one forgets himself - by giving himself to a cause to serve or another person to love - the more human he is and the more he actualizes himself. Viktor Frankl

The more social support you have, the more happier you are. Shawn Achor

The more the team members invest in their social cohesion, the better the results of their work. Shawn Achor

The more we can align our daily tasks with our personal vision, the more likely we are to see work as a calling. Shawn Achor

The more you help others, the more you are happy; the happier you are, the more you want to help others. Frederic Lenoir

The more you increase individual responsibility, the better the chances for incremental improvements in operations. Dennis Bakke

The more you try to control people, the less responsible and accountable they become. Lebow, Spitzer

The most common type of stakeholder cancer in business results from the widespread idea of maximizing shareholder value and profits. John Mackey, Raj Sisodia

The most dangerous kind of waste is the waste we do not recognize. Shigeo Shingo

The most difficult, the most expensive and the most useless, is to try to prevent the body from aging. Medical proverb

The most effective marketers for any business are truly delighted customers. John Mackey, Raj Sisodia

The most important thing in communication is hearing what is not said. Peter Drucker

The objective of the enterprise is to make money and have fun doing so! Bill Gore

The one who does is the one who knows. Jean-François Zobrist

The only authority is based on competence. Michel Serres

The only definition of a leader is someone who has followers. Peter Drucker

The only duty is to be happy. Denis Diderot

The only good idea is one that works: get the people to take ownership. James Belasco, Ralph Stayer

The only measure of quality is customer satisfaction

The only person who likes change is a wet baby

The only possible sanction punishes not the error but the refusal to contribute to the explanation of the error. Christine Kerdellant

The only quality of money is its quantity

The only source of power in an organization is information. Ricardo Semler

The only test of leadership is that somebody follows - voluntarily. Robert Greenleaf

The only thing of real importance that leaders do is to create and manage culture. Edgar Schein

The only thing promised in advance to failure is that we did not try. Paul-Emile Victor

The only thing that makes sense to do is strive for greater collective enlightenment. Elon Musk

The only way to ensure that employees are motivated, is that they have confidence in the company's fate. Clara Gaymard

The paradox of profits is that, like happiness, they are best achieved by not aiming directly for them. John Mackey, Raj Sisodia

The past can't be managed. James Belasco, Ralph Stayer

The path is made by walking. Antonio Machado

The person doing the work must own the responsibility. James Belasco, Ralph Stayer

The person in the peak experience usually feels himself to be at the peak of his powers, using all of his capacities at the best and fullest. Abraham Maslow

The pillars of success are the company culture and customer relations. Tony Hsieh

The pleasure and sense are essential motivation boosters which affects the performances. Jérôme Tondereau

The pleasure of being king is never to be contradicted. Chinese proverb

The possible abuse resulting from the lack of control cost nothing compared to the cost of controls. Jean-François Zobrist

The power is exercised only by sharing knowledge. Sylvie Casenave-Péré

The price of freedom is responsibility. Douglas McGregor

The problems that exist in the world today can not be solved by the level of thinking that created them. Albert Einstein

The purpose of a business is to create wealth (make profit). André Comte-Sponville

The purpose of a business is to gain and keep customers. Fred Smith

The purpose of an organization is to enable common men to do uncommon things. Peter Drucker

The purpose of business is to improve our lives and to create value for stakeholders. John Mackey, Raj Sisodia

The purpose of business is to last

The quality control should verify the process, not the product. Edwards Deming

The rarest commodity is leadership without ego. Bob Davids

The rationale of the bureaucracy, is control. Christophe Faurie

The real expert in great performance is the customer. James Belasco, Ralph Stayer

The real failure in focusing on short-term value is the inability to motivate large numbers of employees to exceptional performance. Bil George

The real walls are invisible. Stan Richards

The responsibility for performance is always owned by the performer. James Belasco, Ralph Stayer

The results of a continual improvement action appear slowly

The right action is the one that produces the greatest overall happiness. Richard Layard

The right approach to employees always creates profit. Ricardo Semler

The right information to the right person at the right time in the proper way

The right people are your most important asset. Jim Collins

The right to error is the engine of progress, but it is not necessary that the gum wears out faster than the pencil. Laurence Peter

The right tool at the right place at the right time with the right team

The role of a manager is to remove obstacles and enable his/her direct reports to succeed. Tony Hsieh

The role of managers is to help people perform at their best. Henry Stewart

The roots of education are bitter, but the fruit is sweet. Aristotle

The sage does not say what he knows and the fool does not know what he says. Chinese proverb

The search for happiness in the workplace should be the norm rather than the exception. Henry Stewart

The secret of joy in work is contained in one word - excellence. To know how to do something well is to enjoy it. Pearl Buck

The secret of success is to do the common things uncommonly well. John D. Rockefeller

The secret of the change is to focus its energy to create something new, and not fight against the old. Socrates

The secret to lasting change is to implement processes that people will enjoy carrying out. Michael Abrashoff

The secret to success is consistency of purpose. Benjamin Disraeli

The servant leader is servant first. Robert Greenleaf

The spring of envy is greater than the reward. Eric Albert

The standard of performance is set by the poorest performer, not the best. James Belasco, Ralph Stayer

The starting point for improvement is to recognize the need. Masaaki Imai

The talent of mentor goes into effect as soon as the mind in love falls for the vocation of someone else. James Hillman

The today's market environment requires adaptable organizations able to bring new solutions to unpredictable situations. Michel Hervé

The top manager is like the coach of a football team. He must not enter the game because his role is to discover the signs of a change or a problem. When you enter the game or you move away too much, you cannot hear intelligibly a weak signal. Jean-François Zobrist

The tragedy in life doesn't lie in not reaching your goal. The tragedy lies in having no goal to reach. Benjamin Mays

The transformation of the business is possible only if there is acceptance to live this path of transformation by the leadership, structure and employees. Michel Sarrat

The trouble is, if you don't risk anything, you risk even more. Erica Jong

The two most important things do not appear in the company's balance sheet: its reputation and its people. Henry Ford

The ultimate criterion of performance is sustainability. Jacques Benoit

The ultimate level in partnership is the fusion of talents. Hal Rosenbluth

The verb ''to love'' is the most complicated of the language. Its past is never simple, its present is only imperfect and its future always conditional. Jean Cocteau

The whole is different from the sum of its parts

The whole is greater than the sum of its parts

The whole is more than the sum of its parts. Aristotle

The workplace should be fun and fulfilling. Dennis Bakke

The worst policy is the lack of policy

There are at least three ways to miss a wedding: before, during and after the ceremony. Christine Kerdellant

There are few easy successes and definitive failures. Marcel Proust

There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority. Shigeo Shingo

There are no dumb questions

There are no mistakes so great as that of being always right. Samuel Butler

There are problems you can solve and problems you can only work at. George Shultz

There are three kinds of leaders. Those that tell you what to do. Those that allow you to do what you want. And Lean leaders that come down to the work and help you figure it out. John Shook

There are two kinds of decisions: those that are expensive to change and those that are not. Robert Townsend

There is more credit and satisfaction in being a first-rate truck driver than a tenth-rate executive. Bertie Forbes

There is more joy in giving than in receiving. Apostle Paul

There is more light and wisdom in many men gathered than in only one. Alexis de Tocqueville

There is no autonomy without responsibility

There is no downside to having employees who know how every division of an organization functions. Michael Abrashoff

There is no fun like work. Charles Mayo

There is no lost causes than those being ignored. Christophe Barbier

There is no point in doing well what we do, if what we are doing is not what should be done

There is no project without risk, but for a company, the biggest risk is to have no projects

There is no substitute for knowledge. Edwards Deming

There is no such thing as a free lunch. Milton Freidman

There is no way to happiness. Happiness is the way. Lao Tzu

There is nothing as useless as doing efficiently that which should not be done at all. Peter Drucker

There is nothing more noble for a society than aiming to access to knowledge. Jean-François Clervoy

There is only one boss - the customer. And he can fire everybody in the company - from the chairman on down - simply by spending his money somewhere else. Sam Walton

There is only one person to motivate us: ourselves! Laurence Vanhée

There is only one valid definition of a business purpose: to create a customer. Peter Drucker

There isn't any business in the world that isn't two years from disaster. David Swanson

There was a direct relationship between how much the crew knew about a plan and how well they carried it out. Michael Abrashoff

There's a remedy for everything

There's no limit to how much recognition we can give and the thanks we can show. Norman Rickard

There's no substitute for doing it right the first time. Hal Rosenbluth

These high-velocity leaders manage processes, designing and improving at the level at which no one else has the necessary perspective, responsibility, or authority. Steven Spear

They did not know it was impossible, so they did. Mark Twain

They first got the right people on the bus, the wrong people off the bus, and the right people in the right seats - and then they figured out where to drive it. Jim Collins

Things hardly attained are long retained

Thinking requires leisure time. Aristotle

Those of us who believe we have control over the outcome of our fates have a huge advantage in work and in life. Shawn Achor

Those who can't, teach. Those who can't teach, consult. And those who can't consult get hired as auditors for QMS registrars. Christopher Paris

Three can keep a secret if two of them are dead. Benjamin Franklin

Time is the shadow of motion. Japanese proverb

To be a true leader, you need to give up control in a narrow sense in order to get control in a much broader sense. Robert Waterman

To be conscious means to be fully awake and mindful, to see reality more clearly, and to more fully understand all the consequences - short term and long term - of our actions. James Belasco, Ralph Stayer

To be happy, we must be responsible. Jean-François Zobrist

To be more efficient, we must not go faster, but avoid the waste of resources used. Taiichi Ohno

To be right too early is to be wrong. Albert Asseraf

To become a conscious leader, you have to aspire to be one. John Mackey, Raj Sisodia

To build spirit, morale, and commitment in any organization, people should be given some influence over the things that affect them. Robert Waterman

To change culture is impossible, but culture observation is valuable. Niels Pflaeging

To democratize power, knowledge must be socialized. José Arizmendiarrieta

To determine aspects is to reduce impacts

To determine hazards is to reduce risks

To do great things, we must not be a great genius; we must not be above men, we must be with them. Montesquieu

To enhance trust, we must embrace transparency. John Mackey, Raj Sisodia

To err is human, but to persevere is diabolical. Latin proverb

To err is human

To free the energies of the human spirit is the high potentiality of all human association. Mary Follett

To get our people to participate more, we had to create a culture of trust and to do that we needed much more transparency. Vineet Nayar

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Douglas Adams

To govern is to choose. Gaston François

To govern is to foresee. Emile de Girardin

To have a great idea, have a lot of them. Thomas Edison

To improve is to change; to be perfect is to change often. Winston Churchill

To manage is to give what one doesn't have to someone who doesn't want it. Dominique Pon

To negotiate you must be at least two

To solve a systemic problem, you need to understand its systemic roots. Gary Hamel

To sustain our Company Culture, we cheer People on all the time. Colleen Barrett

To trust means giving up wanting to be always right. Bernard Rohmer

Today if you don’t take great care of your customers, somebody else will. Ken Blanchard

Today we have to manage the complex and not the complicated. The complicated is Boeing, the complex is spaghetti. Hervé Sériyex

Too much communication kills communication

Too much of something is a lack of something. Arabic (arab) proverb

Traditional pyramidal structures demand too much of too few and not enough of everyone else. Gary Hamel

Transferring ownership to the shop floor has helped create a culture based on pride, responsibility, cooperation, and self-management. Dan MacDonnell

Transparency makes ambition, a healthy spirit of competitiveness, and group or peer pressure, possible. Niels Pflaeging

Treat others as you’d like to be treated. Tony Hsieh

Treat people as if they were what they should be, you will help them become what they can be. Goethe

True wisdom is the love of life. Happy or unhappy, wise or not. André Comte-Sponville

Trust allows not having to resort to the rule. Bernard Ramanantsoa

Trust brings in more than control. Jean-François Zobrist

Trust costs much less than control. Jean-François Zobrist

Trust excludes any control. Isaac Getz

Trust is a fundamental part of a business. Tony Hsieh

Trust is earned, not ordered. Pierre Véron

Trust is good ... but control is better! Vladimir Lenin

Trust is not decreed, it is built and wins over time. Frédéric Moulin

Trust is probably the most valuable intangible asset. Frédéric Moulin

Trust is the essential lubricant of a smoothly functioning conscious organization. John Mackey, Raj Sisodia

Trust makes money. Irv Refkin

Trust or nothing. Pierre Egido

Two heads are better than one

 

U

Ubi dubium ibi libertas (Latin). Where there is doubt, there is freedom

Ultima ratio regum (Latin). The final arguments of kings (motto written on the cannons by order of Cardinal Richelieu)

Ultra posse nemo obligatur (Latin). No one is obliged betond what he is able to do

Understood correctly, leadership in complexity means working the system, not the people. Niels Pflaeging

Unhappiness surfaces before client dissatisfaction. Hal Rosenbluth

Unleashing business starts with releasing the boss. Isaac Getz

Use your brain, not your money. Taiichi Ohno

Uti, non abuti (Latin). To use, not abuse

 

V

Vade mecum (Latin). Come with me (a constant companion)

Veni vidi vici (Latin). I came, I saw, I conquered. Julius Ceasar

Verba docent, exempla trahunt (Latin). Deeds, not words

Verba volant, scripta manent (Latin). Spoken words fly away, written one stay

Veritas odit moras (Latin). Truth hates delay. Seneca

Verso (Latin). Reverse

Versus (Latin). Against

Vice versa (Latin). In reverse order

Vir prudens non contra ventum mingit (Latin). A wise man does not urinate against the wind

Vision without action is a daydream. Action without vision is a nightmare. Japanese proverb

Voluntary exchange for mutual benefit creates the ethical foundation of business. John Mackey, Raj Sisodia

 

W

Walking my talk means that I use my business as a vehicle for making a better world. Chip Conley

We all need to expose ourselves to the winds of change. Andrew Grove

We are all born philosophers and only a few remain. Michel Onfray

We are programmed to seek happiness. Richard Layard

We are tired of everything, except to understand. Virgil

We are what we repeatedly do. Excellence, therefore, is not an act, but a habit. Aristotle

We become more successful when we are happier and more positive. Shawn Achor

We believe that applying the open source philosophy to our patents will strengthen rather than diminish Tesla’s position in this regard. Elon Musk

We believe that business is good because it creates value, it is ethical because it is based on voluntary exchange, it is noble because it can elevate our existence, and it is heroic because it lifts people out of poverty and creates prosperity. John Mackey, Raj Sisodia

We build too many walls and not enough bridges. Isaak Newton

We can be proud of a system in which people are honest because they want to be, not because they have to be. Amar Bhide, Howard Stevenson

We can choose the attitude we bring to our work. Stephen Lundin

We can reinvent the basic structures and practices of organizations to make everyone powerful and no one powerless. Frederic Laloux

We can't solve problems by using the same kind of thinking we used when we created them. Albert Einstein

We cannot change anything until we accept it. Carl Jung

We discovered a long time ago that customer satisfaction really begins with employee satisfaction. Fred Smith

We do not waste time when we sharpen our tools. French proverb

We don't manage people here. There is a fundamental difference in philosophy between a commitment and a command. Bill and Vieve Gore

We go back to the old adage: the only completely secure computer system is in an anti-atomic shelter, is connected to nothing and remains permanently out of service

We hire smart people to tell us what we need to do. Steve Jobs

We must give responsibility for the Talents be expressed. Jacques Lebeau

We perform at our best when we feel competent, autonomous, and connected to others. Ron Friedman

We proved that when a CEO focuses less on governing and more on enabling, the executive can accomplish much that might otherwise have been too risky to undertake. Vineet Nayar

We should try to make the happiness of others our goal, and to enjoy the success of others. Richard Layard

We try it out in practice and then see if it works in theory. Tom Tribone

We want workers to understand that they are part of a whole. And we want them to figure out the best way to do their jobs. Ricardo Semler

We will never know if you are able to jump a high barrier till you are not pursued by an angry bull. Alain Kerjean

We're not going to punish each other for mistakes. We're going to learn from them. Southwest Airlines

We've learned to love techniques and use people. Herb Kelleher

Wealth is like health: not having it engenders misery, have it (or get a coveted situation) does not guarantee happiness. David Myers

Wealth, like happiness, is never attained when sought after directly. It always comes as a by-product of providing a useful service. Henry Ford

Well begun is half done. Aristotle

Well done is better than well said English proverb

What a man can be, he must be. Abraham Maslow

What doesn't kill us makes us stronger

What he doesn't know won't hurt me

What makes happy at work is to be appreciated at its true value. Johanne Bouchard

What makes happy is dynamic, what makes unhappy is regression

What mistakes have you made lately? None? You haven't been taking enough risks. Bill Gore

What we collectively envision, we can create and bring into reality. John Mackey, Raj Sisodia

What we pay attention to, and how we pay attention, determines the content and quality of life. Mihaly Csikszentmihalyi

What would our customer call your job title if they described it by the impact you have on their lives? Chip Conley

What you do speaks so loud that I cannot hear what you say. Ralph Waldo Emerson

What you measure is what you get

What's on the other side of your card? Mike Morrison

Whatever you are, be a good one. Abraham Lincoln

When I think of all the books still left for me to read, I am certain of further happiness. Jules Renard

When a customer complains, consider getting down on your knees to offer profuse gratitude because that person has just provided you with priceless advice - free of charge. Owen Harari

When a man is hungry, it is better to teach him to fish than to give him a fish. Lao-Tzu

When a product returns it is often a sign that the customer will not return. Simon Marks

When an organization has a strong purpose and communicates it clearly and consistently, the organization naturally attracts people who align with the purpose. John Mackey, Raj Sisodia

When an organization truly lives for its purpose, there is no competition. Frederic Laloux

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion. Dale Carnegie

When it comes to creative inspiration, job titles and hierarchy are meaningless. Ed Catmull

When love and skill work together, expect a masterpiece. John Ruskin

When people don’t fit your company’s culture, share them with the competition. Garry Ridge

When people feel passion and responsibility for what they do, not only can they transform a company, they can also transform themselves. Vineet Nayar

When people feel they own an organization, they perform with greater care and devotion. Michael Abrashoff

When performers design and administer the reward system, it is both equitable and motivational. James Belasco, Ralph Stayer

When prompted employees to participate in the management of the company, everyone finds his advantage. Jacques Benoit

When something is important enough, you do it even if the odds are not in your favor. Elon Musk

When the body, mind and environment of an individual are in harmony, this harmony leads to happiness. Kanokporn Nitnittiphrut

When the cat's away, the mice will play

When there is a genuine vision (as opposed to the all too familiar ''vision statement''), people excel and learn, not because you tell them, but because they want to. Peter Senge

When there is a will, there is a way

When there is trust first, there will be results later. Jurgen Appelo

When trust is extended, it breeds responsibility in return. Frederic Laloux

When we are happy - when our mindset and mood are positive - we are smarter, more motivated, and thus more successful. Shawn Achor

When you go to business school, you get a lot of wisdom, but you get a lot of dogma, too. Gary Hamel

When you love you do not count

When you move beyond your fear, you feel free. Spencer Johnson

When you praise people, make it simple. Richard Templar

When you sweep the stairs, you start at the top. Romanian proverb

Whenever the people are well-informed, they can be trusted with their own government. Thomas Jefferson

Whenever you see a successful business, someone once made a courageous decision. Peter Drucker

Where creativity is valuable, learning to accept chaos is a must. Ori Brafman

Where do you put consumer good will and consumer loyalty in your balance sheet? Abraham Maslow

Where there is a problem, there is potential for improvement. Masaaki Imai

While big problems don’t always yield big advances, small ones never do. Gary Hamel

While money may pay the bills, it doesn't necessarily buy happiness. Chip Conley

While the grass grows, the steer starves

While the word is light for the one who throws it, it is heavy for those who receive it. Spanish proverb

Who does not advance recedes

Who does not care about the distant future, is condemned to immediate concerns. Confucius

Who is silent consents

Who wants to go steady wins the race

Why good leaders makes you feel safe. Simon Sinek

Why make it simple when it can be complicated!

Winners are confident, losers are arrogant

Wisdom indicates a direction: that of maximum happiness in the maximum of lucidity. André Comte-Sponville

Wise men make more opportunities than they find. Francis Bacon

With good leadership, freedom does not weaken discipline—it strengthens it. Michael Abrashoff

With one tenth the number of employees, the plant produced twice as much electricity as it had under rigid Communist control. Dennis Bakke

With the advice process, any person can make any decision but must seek advice from affected parties and people with expertise. Frederic Laloux

With the logic we prove and with the intuition we find. Henri Poincaré

Without human and social performance, no economic performance. Sylvain Breuzard

Without information you cannot take responsibility. With information you cannot avoid responsibility. Jan Carlzon

Without information, people cannot take responsibility. With information, people cannot avoid taking responsibility. Henry Stewart

Without the fulfillment of men, there is no efficiency. There is indeed a logical sequence Fulfillment - Creativity - Innovation. Christine Place

Words are dwarves, examples are giants. French proverb

Work is a constraint. André Comte-Sponville

Work is love in action. Peter Caddy

Work is not a moral value. André Comte-Sponville

  

Y

You can accomplish anything in life, provided that you do not mind who gets the credit. Harry Truman

You can fool all the people from time to time, you can fool some people all the time; you can not fool all the people all the time. Abraham Lincoln

You can learn gravity forever without learning to fly. Shawn Achor

You can only improve what is already under control. David Hoyle

You can outsource the activity, but you cannot outsource risk. Michael Gallagher

You can safely ignore instructions without a deadline. Jean-François Zobrist

You can take the horse to water, but you can't make him drink

You can't see the picture when you're inside the frame

You can't teach an old dog new tricks

You cannot understand a system until you try to change it. Kurt Lewin

You earn more doing more than spending less. Jean-François Zobrist

You get the investors you deserve. Warren Buffett

You get what you accept. James Belasco, Ralph Stayer

You get what you reward. Bob Nelson

You go to war in the name of logic. You stop wars in the name of common sense. Jean-François Zobrist

You may delay, but time will not. Benjamin Franklin

You may fool all the people some of the time; you can even fool some people all the time but you can't fool all of the people all the time. Abraham Lincoln

You may have to fight a battle more than once to win it. Margaret Thatcher

You must wish to please your customer. Yvon Mougin

You need an articulate, logically presented, emotionally compelling reason for change. David Swanson

You need to plan the way a fire department plans: It cannot anticipate where the next fire will be, so it has to shape an energetic and efficient team that is capable of responding to the unanticipated as well as to any ordinary event. Andrew Grove

You rarely improve an organization as a whole by improving the performance of one of its parts. Russell Ackoff

You should adapt people's missions to their talents, not their skills to their position. Jacques Lebeau

You will excel in maximizing your strengths, not correcting weaknesses. Marcus Buckingham, Donald Clifton

You will excel in maximizing your strengths, not correcting weaknesses. Marcus Buckingham, Donald Clifton

You will not solve the problems by addressing the effects

You're never too old to learn

You're only as good as the people you hire. Ray Kroc

You've got to make more mistakes than anybody else. But never make the same mistake twice. Bob Davids

Your organization is a reflection of what you accept. James Belasco, Ralph Stayer

   

0-9

20% of customers account for 80% of the turnover. Vilfredo Pareto

20% of customers make 80% of the claims. Vilfredo Pareto

20% of employees account for 80% of the problems. Vilfredo Pareto

20% of the articles represent 80% of the value of inventories. Vilfredo Pareto

20% of the causes produce 80% of the effects. Vilfredo Pareto

20% of the population owns 80% of the wealth. Vilfredo Pareto

90% of what we call management consists of making it difficult for people to get their work done. Peter Drucker

94 % of the problems in business are system-driven and only 6% are people-driven. Edwards Deming

99 percent of Harvard students don't graduate in the top 1 percent. Shawn Achor